Automation Service Engineering Associate II, Prenatal

Automation Service Engineering Associate II A Rare Opportunity to Shape the Future of Genomics . Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we build products that are 10x better than anything that exists today. Role Overview: Support high-throughput clinical patient testing in our CLIA-certified laboratory at the Union City site. Responsibilities include troubleshooting, repair, and maintenance of laboratory equipment and automation. Contribute to cross‑functional initiatives to improve reliability, throughput, and quality. On‑site role with occasional off‑hours support. Shift Hours Tues–Sat, 3 pm–11:30 pm (+PM Shift Differential) Responsibilities Provide first‑line service response for automated processes and instrumentation across the Union City facility. Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems. Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ). Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed. Draft and revise documentation related to equipment operation, maintenance, and troubleshooting. Maintain organized spare parts inventory and comprehensive, GDP‑compliant service records. Identify, propose, and help implement process improvements; support testing and validation plans. Participate in special projects and cross‑functional initiatives as assigned. Qualifications Bachelor’s degree in a scientific or engineering discipline. 1+ year of hands‑on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related). Familiarity with coding basics and flow control logic used in automation workflows. Understanding of clinical laboratory assays and their applications. Demonstrated ability to identify, analyze, and solve problems with minimal direction. Ability to interpret data to prioritize work and guide troubleshooting. Excellent documentation skills and working knowledge of Good Documentation Practices (GDP). Strong customer service orientation and effective verbal and written communication. Proven ability to work collaboratively and build strong cross‑functional relationships. High attention to detail, accuracy, initiative, and self‑motivation. Capacity and willingness to learn in a complex, fast‑paced laboratory environment. Nice‑to‑Haves Experience troubleshooting liquid handler scripts and/or programming for laboratory automation. Experience with general programming or scripting languages. Experience working in a CLIA‑regulated clinical laboratory environment. Experience developing and delivering training programs and conducting knowledge transfer. Benefits & Compensation For this position, we offer a total compensation package of $83,781 per year, including a base pay rate of $31.48 – $32.36 per hour. Free healthcare options. 401(k) match. Generous fully paid parental leave. Family Bonding Leave – 16 weeks paid at 100 %. Supplemental fertility benefits coverage. Company 4 % 401(k) match. Increase paid time off with tenure. Latest and greatest hardware (laptop, lab equipment, facilities). Daily on‑site lunches from top eateries. Campus perks – gym, restaurant. Free on‑site EV charging. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr BillionToOne