Patient Care Advocate

Job Description

You'll spend your day supporting patients through a high volume of inbound and outbound calls, helping with prescription refills, onboarding new patients, scheduling medication deliveries, completing basic insurance verification, communicating with providers, and accurately documenting every interaction. This is a phone-heavy, detail-oriented role on a small, supportive team where strong customer service, clear communication, and accuracy are essential. Candidates don't need prior pharmacy experience but must hold an active Oregon Pharmacy Technician license and be comfortable with desk-based work, learning quickly, and engaging with patients over the phone.

Key Responsibilities:

Manage both inbound and outbound patient calls (typical range: ~15-16 calls/hour)

Assist new patients with onboarding and check status of prescription orders

Process refill requests and coordinate transfers to clinical pharmacists

Verify insurance details and communicate with provider offices as needed

Document all interactions accurately within our systems

Support copay assistance renewals and other patient programs

Provide exceptional, patient-centered customer service in a fast-paced queue environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Active Oregon Pharmacy Technician License

Empathetic, & exceptional customer service

Comfort in a high-volume, fast-paced environment Strong communicators who are patient-focused and comfortable on the phone

Quick learners who manage multiple systems and detailed processes

Team-oriented individuals who enjoy a smaller, tight-knit group

Clear, professional communication

Patient-first mindset

Reliability and responsiveness

Attention to detail and accuracy