Store Manager

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses guided by our Rowan Clinical Piercing Standard® and paired with hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. About the Role The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, maintaining a clean, safe, and welcoming environment, and driving sales and team performance. The ideal candidate is a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to manage a team effectively. Customer Experience Create a warm, welcoming, celebratory atmosphere and greet and engage with customers. Work on the selling floor shoulder to shoulder with your team, leading by example to deliver celebratory customer service. Help customers and their friends and family choose and style their ears with Rowan jewelry. Handle customer inquiries, concerns, and complaints with professionalism and a focus on satisfaction. Maintain a clean, welcoming, and safe studio environment at all times. Engage with the local community to drive brand awareness, traffic, and appointments. Leadership + Team Management Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates. Accountable for meeting studio targets and overall performance, driving revenue growth and creating a performance‑oriented culture. Foster a positive and inclusive team culture that reflects Rowan’s values and mission. Schedule staff within labor allocations, manage time‑off requests, and handle staffing issues. Recruit for open studio positions. Operations + Sales Oversee all aspects of inventory management, ensuring compliance with policies and standard operating procedures. Meet or exceed individual and studio sales targets and performance metrics. Drive sales and profitability by optimizing appointments, inventory sell‑through, and ensuring proper daily team coverage. Ensure all visual merchandising standards are met and that product presentation reflects brand guidelines. Ensure compliance with all health and safety regulations regarding ear piercing procedures. Ensure the studio and selling floor are neat, clean, organized, and reflect the brand image at all times. Training + Development Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, and product knowledge. Leverage coaching and feedback to continually develop a diverse studio team. Provide ongoing training and development opportunities to staff to enhance their skills and knowledge. Administrative Duties Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities. Ensure studio budgets, track expenses, and meet financial targets. Coordinate with corporate teams on marketing initiatives, product launches, and other company‑wide activities. Qualifications Proven experience in a retail management role for 3‑5 years, preferably in a similar service‑oriented environment. Proven strong leadership skills with the ability to inspire, motivate, and develop a team. Customer‑obsessed; loves being on a selling floor with your team. Proven track record of driving sales and optimizing store profitability. Excellent customer service skills with a passion for creating memorable experiences. Ability to work a flexible schedule, including weekends and holidays. Thrives in a fast‑paced environment, able to adapt to multiple priorities while maintaining daily standards and financial goals. Comfortable using technology, software systems, and POS. Deep understanding of retail operations, including inventory management and visual merchandising. Strong organizational and multitasking abilities. Knowledge of health and safety regulations, particularly related to piercing, is a plus. Excellent verbal and written communication skills. Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, inventory calculations, and sales tracking. Physical requirements: ability to lift up to 25 pounds, stand for 8‑hour shifts, and perform tasks such as climbing, bending, and reaching. Compensation & Benefits Base salary: $70,000–$80,000 per year. Paid accrued vacation and sick time for full‑time employees. Medical, dental, and vision health plans for full‑time employees. Employee Assistance Program (EAP) resources. 401(k) and Roth IRA plans. Generous employee discounts on products and services. Team Member Referral Bonus plan for studio positions. EEO Statement Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”). #J-18808-Ljbffr