Relationship Banker - Washington DC Market

Bank of America is looking for a client‑centered associate to engage customers in the lobby and assist them with transactions through self‑service resources such as mobile banking, online banking, or ATM. As a front‑office team member, you will accurately and efficiently process cash transactions while building rapport and supporting clients’ financial goals. Responsibilities Execute the bank’s risk culture and strive for operational excellence Build relationships with clients to meet financial needs Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations Grow business knowledge and network by partnering with experts in small business, lending, and investments Manage financial center traffic, appointments, and outbound calls effectively Drive the client experience Manage cash responsibilities Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results Effective collaborator who builds and nurtures strong relationships Passionate about delivering an experience that improves clients’ financial lives Confident in identifying solutions for new and existing clients based on their needs Excellent communicator, comfortable engaging all clients Adaptable to new information and technology platforms Ability to educate clients on using simple banking transactions via self‑service technologies (ATM, online banking, mobile banking) Strong critical thinking and problem‑solving skills Adherence to processes and guidelines, legal and regulatory compliance Time‑management and capacity management skills Flexibility to work weekends and/or extended hours as needed Desired Qualifications Experience in financial services and knowledge of industry products and solutions One year of successful sales experience in a salary plus incentive environment with individual sales goals Six months of cash handling experience Vietnamese or Spanish language skills preferred Bachelor’s degree or business‑related associate degree (e.g., business management, business administration, finance) Skills Adaptability Business acumen Customer and client focus Oral communications Problem solving Account management Client experience branding Client management Client solutions advisory Relationship building Business development Pipeline management Prospecting Referral identification Referral management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Employment Details Shift: 1st shift (United States of America) Hours per week: 40 Pay range: $25.00 – $27.88 hourly, based on experience, education and skill set Pay type: Base salary only, no incentive eligibility Benefits: Eligible for benefits, including paid time off and other standard employee benefits #J-18808-Ljbffr Bank of America