HOSPITAL EMERGENCY ROOM SECURITY OFFICER

Job Description

Job Description

POSITION SUMMARY

Signal Security is seeking highly disciplined, physically capable, and professional Security Officers to provide security services within a demanding, 24-hour hospital Emergency Room environment.

This is not a traditional security position, and it is not intended for individuals seeking a low-activity assignment.

We are looking for dependable, mentally resilient individuals who can maintain their composure, demonstrate sound judgment, and respond effectively to unpredictable and potentially dangerous situations.

Military veterans, former law enforcement officers, and individuals with experience in high-risk security environments are strongly encouraged to apply.

Emergency Room security requires more than simply observing and reporting. Officers must be prepared to respond to confrontations, assist hospital personnel during emergencies, and maintain a safe environment for patients, visitors, and medical staff.

Physical readiness, emotional control, professionalism, and the ability to remain calm under pressure are essential requirements of this position.

MINIMUM QUALIFICATIONS

Applicants must meet the following requirements:

• Military, Law Enforcement, or Security Experience: Minimum 2 years of military service, law enforcement experience, corrections experience, or professional security experience is required.
• Physical Fitness: Must be physically capable of performing demanding security duties, including prolonged standing, extensive walking, rapid response to emergencies, and authorized physical interventions when necessary.
• Clean Background: Must successfully complete a comprehensive background investigation and meet all applicable state licensing and hospital security requirements. Criminal history will be evaluated in accordance with applicable law.
• Emotional Control: Must demonstrate the ability to remain calm, composed, and professional when dealing with aggressive, hostile, intoxicated, or emotionally distressed individuals.
• Situational Awareness: Must remain alert, recognize developing threats, and respond appropriately to changing circumstances.
• Sound Judgment: Must be capable of making logical decisions under pressure while following established procedures and recognizing the limits of security authority.
• Professional Appearance: Must maintain a clean, professional appearance and properly wear the required Signal Security uniform.
• Communication Skills: Must communicate clearly and professionally with hospital staff, patients, visitors, supervisors, and law enforcement.
• Dependability: Must demonstrate excellent attendance, punctuality, personal accountability, and the ability to work independently.
• Schedule Flexibility: Must be available for assigned eight-hour shifts, including days, evenings, overnight shifts, weekends, and holidays.
• Licensing: Must possess or be eligible to obtain a Florida FDACS Class D Security Officer License and all other required state certifications.
• Certifications: Must obtain Taser and handcuff certification as required by Signal Security and the client site.

PRIMARY RESPONSIBILITIES Emergency Response and Threat Management

• Respond immediately and professionally to security-related emergencies and disturbances within the Emergency Room.
• Maintain continuous awareness of surroundings and identify potential threats before situations escalate.
• Assist hospital personnel when dealing with aggressive, disruptive, threatening, or potentially violent individuals.
• Utilize effective verbal de-escalation techniques to resolve confrontations whenever safely possible.
• Remain calm and professional when confronted with verbal abuse, threats, or hostile behavior.
• Take appropriate action to protect hospital staff, patients, and visitors from immediate threats.
• Perform authorized physical interventions only when necessary, lawful, and consistent with hospital policies and established security procedures.
• Coordinate with hospital personnel, emergency responders, and law enforcement when appropriate.

Hospital Security Operations

• Maintain a visible, alert, and professional security presence throughout assigned areas.
• Conduct security patrols and monitor designated entrances, exits, and restricted areas.
• Assist with maintaining order in crowded or emotionally charged Emergency Room environments.
• Recognize and appropriately respond to situations involving behavioral health patients, intoxicated individuals, and emotionally distressed family members.
• Maintain patient confidentiality and demonstrate respect when interacting with individuals experiencing medical or emotional emergencies.
• Follow all hospital-specific post orders, emergency response procedures, and Signal Security policies.
• Complete accurate and detailed incident reports.
• Immediately notify supervisors and appropriate hospital personnel of significant security incidents.
• Maintain positive working relationships with hospital employees while demonstrating professionalism and accountability.

PHYSICAL AND MENTAL DEMANDS

This position requires individuals who are physically prepared, mentally alert, and capable of responding effectively in a high-pressure environment.

Officers must be able to:

• Remain on their feet for extended periods throughout an eight-hour shift.
• Walk and patrol designated areas frequently.
• Move quickly when responding to emergencies.
• Perform essential physical security duties safely, with or without reasonable accommodation.
• Maintain concentration and situational awareness in crowded, noisy, and unpredictable environments.
• Remain composed when confronted with aggressive behavior, threats, or verbal abuse.
• Exercise restraint and sound judgment during potentially violent encounters.
• Respond decisively when circumstances require immediate action.
• Maintain professionalism regardless of the behavior or emotional state of others.

Officers must understand that physical capability is important, but emotional control, sound judgment, and effective communication are equally critical.

PREFERRED EXPERIENCE

We are particularly interested in candidates with experience in one or more of the following areas:

• U.S. Military Service
• Federal, State, or Local Law Enforcement
• Military Police
• Corrections or Detention Operations
• Hospital or Healthcare Security
• High-Risk Security Operations
• Protective Services
• Emergency Response or Crisis Management

Military or law enforcement experience is strongly preferred but is not an automatic qualification.

All candidates must demonstrate the maturity, professionalism, and judgment necessary to work in a healthcare environment.

OUR EXPECTATIONS

At Signal Security, we expect our officers to maintain a higher standard of professionalism and accountability.

We are not looking for individuals who simply want to wear a uniform and occupy a security post.

We are looking for professionals who:

• Take their responsibilities seriously.
• Maintain a high level of physical and mental readiness.
• Demonstrate confidence without arrogance.
• Understand the importance of discipline and personal accountability.
• Remain calm and professional when others become aggressive or confrontational.
• Recognize that effective communication and de-escalation are essential security skills.
• Can make sound decisions without constant supervision.
• Understand when immediate action is necessary and when restraint is the appropriate response.
• Treat patients, visitors, and hospital staff with dignity and respect.
• Understand that their actions directly affect the safety of others and the reputation of Signal Security.

A professional command presence, strong situational awareness, and the ability to function effectively under pressure are nonnegotiable expectations.

WORK SCHEDULE

Employment Type: Full-Time

Location: Jacksonville, FL

Shift Length: 8 Hours

Available Shifts:

• Day Shift: 7:00 AM to 3:00 PM
• Evening Shift: 3:00 PM to 11:00 PM
• Overnight Shift: 11:00 PM to 7:00 AM

Operating Environment: 24-Hour Hospital Emergency Room

Officers must be willing to work their assigned schedules, including weekends and holidays.

COMPENSATION AND BENEFITS

• Pay Rate: $17.00 per hour
• PTO: Accumulated after 90 days of employment

SELECTION PROCESS

Due to the demanding nature of this assignment, applicants may be required to complete:

• Initial screening of relevant professional experience.
• A structured interview evaluating professionalism, communication, and judgment.
• Scenario-based questions involving aggressive individuals, emergency response, and verbal de-escalation.
• Verification of previous employment, professional references, and applicable credentials.
• Background screening and other job-related assessments consistent with applicable law.

Candidates who cannot demonstrate the maturity, dependability, physical capability, and emotional control required for this assignment will not be selected.

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APPLY TODAY

If you are a disciplined, physically capable, and dependable professional who can maintain composure and make sound decisions in a high-stress Emergency Room environment, Signal Security encourages you to apply.

We are looking for individuals who take pride in their work, understand the importance of protecting others, and are prepared to meet the challenges associated with hospital security operations.

Military veterans, former law enforcement officers, and experienced security professionals are strongly encouraged to apply.

Signal Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Salary : $17.00 per hour