Guest Service Aide
Marriott International
Job Title
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the Team
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Info
Job Identification 26091165
Job Category Rooms & Guest Services Operations
Locations 1401 SW Naito Pkwy, Portland, OR, 97201, US
Marriott International- ...Front Desk Guest Service Agent Full-Time or Part-Time | 3:00 PM 11:00 PM, available to work other shifts as needed Must Have Premium Hotel Front Desk Experience Flexible Schedule Position Overview As a Guest Service Agent, you'll be the first point of contact...SuggestedFull timePart timeWork at officeLocal areaFlexible hoursShift workNight shift
- Travel + Leisure Co. is seeking a Guest Services Associate for a part-time swing shift (2:00pm - 10:00pm) to warmly welcome guests and assist with registration, reservations, and checkout at our resort. You will provide room rate quotes, share information on local attractions...SuggestedPart timeLocal areaWeekend workAfternoon shift
- Planet Fitness in Gresham, OR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering exceptional service while maintaining a clean, welcoming club environment. You will support daily operations and ensure all areas, including...SuggestedWeekend workAfternoon shift
- Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our Beaverton hotel team. You will deliver outstanding guest service during check-in, stay, and check-out, creating welcoming experiences. You will manage reservations, provide information...SuggestedLocal areaFlexible hours
- Kimpton Group operates hotels in the United States and is seeking an Overnight Guest Service Agent. This role focuses on registration, check-out, PBX operations, mail and message handling, and creating personalized guest experiences to encourage repeat visits. The position...SuggestedNight shiftWeekend work
$16.8 per hour
Towne Park LLC is seeking a Guest Service Associate in Portland, OR to deliver exceptional hospitality, assist guests with parking, luggage, and directions, and maintain friendly service at all times. The role involves greeting guests, managing tickets, and helping with...Hourly payShift work- ...If you're passionate about exceptional guest experiences, our Assistant Guest Service Manager could be the perfect next step in your career! In this role, you'll oversee all staff performance and ensure that our team provides superior guest service on every shift. You...Local areaShift work
BIG ALS MASTER
Beaverton, OR3 days ago $75k
...and executes preventative maintenance schedule as set forth by Director of Operations Holds team accountable to steps of service to deliver great guest service Ensures show quality standards are maintained at all times Builds and maintains strong relationships with...For subcontractorLocal areaFlexible hoursLevy Restaurants
Portland, OR4 days ago- A leading tire manufacturer in Lake Oswego, OR is seeking an Assistant Service Manager to enhance guest experiences and manage service operations efficiently. Candidates should have a year of automotive service experience and strong sales skills. This position involves...
- ...seeking a Night Auditor to balance daily cash and front desk operations overnight. You will ensure accurate revenue reporting and guest service continuity. The role requires an Associate’s Degree or equivalent experience, the ability to work evenings and overnights, and...Full timeNight shiftAfternoon shift
$18 - $19 per hour
Hampton Inn & Suites - Portland / Pearl District is hiring a Guest Service Representative Night Audit in Portland, OR. The role offers a starting rate of $18.00-$19.00 per hour, with increases based on experience. Part-time schedule Thu-Sun nights and growth opportunities...Hourly payPart timeNight shift- A prominent hotel in Oregon is seeking a Full-time Hotel Front Desk Agent to manage guest accommodations, reservations, and provide top-notch customer service. The ideal candidate should have experience in a similar role and possess excellent communication and organizational...Full timeAfternoon shift
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Vancouver, WA2 days ago$62k - $75k
...that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads... ...Professional Development Reimbursement ~ Pay for Community Service Days ~ Paid Vacation and Sick Leave, plus a Floating Holiday...Hourly payLocal areaShift workPastini
Portland, OR1 day ago- ...Job Description Job Description Restaurant Manager – Full Service, High Volume Restaurant with Bar | Vancouver, Washington Are... ...established restaurant in Vancouver, Washington, where exceptional guest experiences, team leadership, and operational excellence drive...Full timeShift workWeekend workAfternoon shift
Gecko Hospitality
Vancouver, WAa month ago $24.5 - $26.5 per hour
...oversee and manage daily functions Supervise catering staff to ensure all systems and tools are being used correctly Visit guest service areas to assess satisfaction levels Maintain in-depth knowledge of complete menu and products on hand during event Assist...Shift workWeekend workAfternoon shiftCompass Group
Portland, ORa month ago- Cascada Thermal Springs and Hotel in Portland, Oregon seeks a Guest Service Agent to manage check-ins/check-outs and guest inquiries, delivering an upscale, welcoming service. You will collaborate with other departments, maintain accurate guest records, and assist with...Full timePart time
$55k
...meeting profit objectives, execution of new program, and ensuring guest satisfaction. Other duties may be assigned. PRINCIPAL DUTIES AND... ...satisfaction through directing operational execution of proper service in a clean and pleasant environment. Makes changes to the...Local areaWKS Restaurant Group
Gresham, OR3 days ago$20 - $25.89 per hour
...cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands‑on operational work as necessary to train employees, respond to guest service needs, or otherwise role‑model appropriate skills and behaviors in...Hourly payLocal areaAll shiftsFlexible hoursShift workAnchor Point Management Group
Portland, OR3 days ago- ...the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for... ...profitability for the restaurant Drives sales through proactive guest service, people development & operations management GUEST Motivates and...Hourly payLocal areaShift workWeekend workAfternoon shift
Workstream
Portland, OR3 days ago - ...building a hospitality focused culture for internal and external guests, and developing a team of thoughtful leaders. Job Duties:... ...Model hospitality and excellent guest experiences instilling service standards for the team Hire, train and develop staff building...Temporary workWork at officeShift work
- ...concessions operations, staff scheduling, inventory, safety standards and guest experience. The role requires leadership, hospitality passion,... ...benefits and opportunities to partner with clients and vendors to deliver high-quality guest service. #J-18808-Ljbffr Levy Restaurants
$85k
...success. Our high-volume concepts emphasize quality, exceptional guest experiences, and operational excellence. As we continue to grow... ..., and uphold the highest standards of food quality, safety, and service. This is a hands-on leadership role in a growing concept that rewards...Hourly payCasual workFlexible hoursAfternoon shiftGecko Hospitality
Beaverton, ORa month ago$22 per hour
...helping launch a new lounge experience designed around exceptional service, elevated food and beverage offerings, and the warm, welcoming... ..., you will play a key leadership role in delivering a seamless guest experience by supporting both front-of-house and back-of-house operations...Full timeWeekend workDay shiftAfternoon shiftSodexo
Portland, ORmore than 2 months ago- ...professional with a talent for leadership and a commitment to exceptional guest experiences? We're looking for a dedicated Hotel Manager to lead... ...team at Holiday Inn Express, where comfort meets outstanding service. At our hotel, we take pride in creating a welcoming and...Night shift
PDK Hotels Group
Portland, OR1 day ago $19 - $21 per hour
...seeking Event Staff in Portland, Oregon, to join a dynamic team at various events, ensuring guest satisfaction through ticket collection, ushering, and providing excellent customer service. Candidates must be at least 18 years old, possess a high school diploma, and have...Hourly payPart timeFlexible hoursShift work$110k
...Description Job Description Restaurant District Manager – Full-Service Restaurant Concept | Willamette Valley, OR & Southern WA | Up to... ...-service restaurants. You’ll mentor General Managers, elevate guest experiences, optimize performance across all locations, and...Hourly payCasual workRelocationGecko Hospitality
Portland, ORmore than 2 months ago- ...maintaining Hilton brand standards, and ensuring profitability and service excellence. If you are a hands-on hospitality leader who thrives... ..., and motivate restaurant team members to deliver outstanding guest service Ensure compliance with Hilton brand standards and...Full timeWorldwideFlexible hours
Hilton Garden Inn Clackamas
Clackamas, ORmore than 2 months ago $20 - $25.89 per hour
...cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in...Hourly payLocal areaAll shiftsFlexible hoursShift work- ...Concessions Supervisor to lead assigned concession locations during NBA and WNBA seasons. You will oversee alcohol service compliance, inventory, staff training, and guest service standards in a high-energy arena environment. Ideal candidates have 1+ year of supervisor...Weekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Aide. Be the first to apply!
- community services specialist Portland, OR
- professional services specialist Portland, OR
- toyota service advisor Portland, OR
- environmental services attendant Portland, OR
- service administrator Portland, OR
- health services administrator Portland, OR
- experienced service advisor Portland, OR
- car service advisor Portland, OR
- facility service associate Portland, OR
- nutrition services aide Portland, OR