ServiceNow ITAM Lead

VBeyond

Job Title: ServiceNow ITAM Lead

Location: Bloomington, IL (Onsite)

Type: Contract

Job Description

Seeking an experienced ServiceNow resource with 5 to 7 years of expertise in ServiceNow ITAM, HAM to support enterprise IT asset and hardware asset management implementations.

Work extensively with the ServiceNow ITAM, HAM modules to manage and optimize hardware asset lifecycle processes

Collaborate with cross functional teams to ensure effective integration of ITAM and HAM with other ServiceNow modules

Utilize knowledge of ServiceNow platform capabilities including APIs workflows and configuration to enhance asset management solutions

Participate in the design development and customization of ServiceNow applications related to ITAM and HAM

Support the maintenance and continuous improvement of IT asset and hardware asset management processes within the enterprise environment

Ensure compliance with software license and hardware asset policies through effective configuration and automation

Assist in troubleshooting and resolving platform issues related to ITAM, HAM modules

Maintain documentation related to system configurations processes and best practices

Roles and Responsibilities

Implement and configure ServiceNow ITAM and HAM modules following industry best practices

Develop and customize workflows business rules client scripts UI policies and actions specific to ITAM, HAM requirements

Manage software and hardware asset lifecycle including discovery compliance license management and retirement

Configure integrations with thirdparty systems for data population and synchronization using REST SOAP and other APIs

Participate actively in build activities peer reviews and technical validations to ensure highquality deliverables

Document technical details release notes and conduct knowledge transfer sessions

Collaborate with stakeholders to support User Acceptance Testing UAT and address any issues

Stay current with ServiceNow certifications and best practices related to ITAMHAM to continuously enhance platform capabilities

Skills

Mandatory Skills : ServiceNow ITAM-HAM

Asset management

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Vacancy posted 1 day ago

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