Airport Services Officer - 2nd Shift

Airport Service Officer - 2nd Shift

The City of Wichita is NOT an E-Verify Employer.

The Airport Service Officer plays a vital role in maintaining the safety, security, and smooth operation of the airport. This position involves a diverse range of security and operations duties that require sound judgment, adaptability, and the ability to stay calm under pressure. The role operates with both independent and supervised responsibilities, providing opportunities to make meaningful decisions while ensuring compliance with regulations. Working closely with tenants, airlines, the public, and emergency services, the Airport Service Officer is an integral part of delivering a secure and positive experience for everyone at the airport.

Workdays and hours:

• During training work hours will be Monday - Friday - 7:00am - 3:30pm.
• This is a 2nd shift position - 3:00pm - 11:30pm Friday - Tuesday with days off on Wednesday and Thursday

Bargaining Unit: Service Employee's International (SEIU) Employees within the department or division shall be given first consideration Posting may close at any time

Examples of work performed:

• Performs radio and telephone dispatch and coordination for criminal, security and emergency situations.
• Answers calls and complaints received by radio, telephone, or in person involving routine contacts with airport tenants, airline operators and the public.
• Operates computer-controlled security access systems and monitors closed circuit television for violations of security and safety regulations.
• Performs day-time and night-time safety and security inspections and documents discrepancies.
• Conducts security patrols, issuing security challenges and conducting vehicle security inspections.
• Responds to aircraft and other airport emergencies and performs duties as directed.
• Teaches classes, takes fingerprints and performs other identification duties in issuing security access identification media.
• Uses radios, telephones, cell phones and other communications systems to report security and safety concerns and otherwise communicate with dispatch and the Federal Aviation Administration (FAA) Air Traffic Control Tower (ATCT).
• Directs traffic, and enforces traffic and parking ordinances.
• Enforces Transportation Security Administration (TSA), FAA and Airport Authority regulations and standard operating procedures related to airport security and safety.
• Testifies in court.
• Completes written and electronic reports and forms.
• Communicates with tenants, operators, airlines, the ATCT and other airport divisions regarding routine matters and special projects.
• Assists in preparation for and handling emergency situations
• Completion of work assignments requires operation of various vehicles – pick-up truck, bus and step truck – often on off-road, unimproved surfaces.
• These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.

Requirements of work:

• Ability to follow verbal and written instructions
• Ability to learn and apply technical policies and regulations
• Ability to use a computer to access, interpret and record information
• Ability to record information accurately
• Ability to use the four functions of mathematics for basic calculations
• Ability to perceive pertinent detail in object or in pictorial or graphics material
• Ability to direct traffic
• Ability and willingness to work independently and with others
• Ability to assist remain calm under emergency or other stressful situations
• Ability to walk on paved surfaces up to one mile several times daily
• Ability to climb up and down stairs, ladders and other inclined surfaces
• Ability to distinguish colors and brightness accurately under day or night conditions.
• Far vision sufficient to determine condition of internal and external facilities and equipment during normal, emergency and adverse weather conditions
• Ability to lift and carry items weighing up to 75 lbs.
• Ability to push and pull with a force of 100 lbs.
• Ability to stoop, squat, kneel, bend, twist and turn as needed to perform job duties
• Ability to have full neck range of motion (for monitoring screens)
• Ability to work under sound conditions of up to 100 decibels with appropriate ear protection
• Ability to tolerate working conditions that may include jet engine fumes, chemicals, dust and other environmental nuisances.
• Ability to work outdoors under inclement weather conditions
• Ability and willingness to work any shift, holidays and overtime during times of critical needs
• Ability to communicate clearly and effectively, both orally and in writing, and using telephones and radios
• Ability to pass Airport Security Access Training as required by TSA regulations
• Ability to pass a federal security background investigation to acquire and maintain DHS/TSA mandated airport security identification and access control media
• Possession of and ability to maintain a valid Kansas driver's license
• An employee shall not pose a direct threat to the health and/or safety of other individuals in the workplace.

Required experience and training:

• High school diploma.
• A valid Kansas Driver's License
• Must pass a ten-year background investigation, including employment, driver's license, security threat assessment and criminal history.
• Successful attainment of passing scores on the pre-employment test. Candidates with required experience and training will be required to take the following assessments:

1. Basic Office Skills (No Math)
2. Typing – General
3. Retention

Preferred experience and training:

• Two (2) years of airport experience.

Offers of employment are contingent upon passing a physical examination, which includes drug screening. Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.