Desktop Support Engineer

Job Description

Job Description

Desktop Support Engineer
*This is a hybrid role with approx. 3 days/week on-site.
*The hybrid nature of the role will be based on a rotation discussed during interview.
*Local to the Harrisburg, PA area only, please.

Description:

• This position will work closely with Security Team Network Team Application Teams/Developers Business Areas and End-Users.
• You will be a team member of the Technical Services Support Team.
  
   

Responsibilities:

• This position will be primarily responsible for client endpoint support for laptops tablets mobile phones to include troubleshooting and maintenance of the following:
• Create PowerShell scripts for reporting and automation.
• Microsoft Teams - video meetings collaboration support.
• Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues- hardware and software.
• Utilize SCCM Intune and AD Group Policies to keep devices updated distribute software and apply controls to maintain security of end-point devices.
  
   

Skills:

• 1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management , Required 1 Years
• Client endpoint support for laptops, tablets, and mobile phones, Required1Years
• Creating PowerShell scripts for reporting and automation, Required 1 Years
• Microsoft Teams – video, meetings, collaboration support, Required 1 Years
• Office 365 productivity application support, Required 1 Years
• Troubleshooting desktop/laptop/mobile device issues – hardware and software, Required 1 Years
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices, Required
• Composing clear well formatted technical documentation for end-users and technical support teams, Required
• Providing Microsoft Windows OS support in an enterprise environment, Required
• SCCM and MDM to manage Windows, iOS, and Android end user devices, Required
• Active Directory, Groups/Users/Group Policy Management, Highly desired
• Installing, configuring, supporting apps on mobile phones in an enterprise environment, Highly desired
• Supporting Microsoft Teams issues, conference room setup and support, Highly desired
• Supporting mobile users, laptops/tablets/smart phones, Highly desired
• Troubleshooting web browser application issues, Highly desired
• Scripting skills (VB Script, PowerShell), Nice to have
• Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways, Desired
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support, Desired
• (1 of 2) Strong analytical skills – strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions, Desired
• (2 of 2) anticipates obstacles and develop plans to resolve them., Desired
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources, Desired
• Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities, Desired

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

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