Client Service Representative

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)! We're on the lookout for Client Service Representatives to join our growing team! AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin's pets through referrals from primary care veterinarians. As a vital member of our team, you'll ensure exceptional service for our clients and their beloved animals.

About the Role: As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation

Compensation:

• $18- $22 hourly, based on experience

Schedule:

• Full Time
  • Exact Shifts: TBD
  • Rotating Weekends required

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Who We're Looking For:

• At least 2 years of customer service experience in a medical setting is required
• Veterinary experience is preferred.
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Why AVES? Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiologyand now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology. We've Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive. Our core valuesKindness, Integrity, Collaboration, and Consistencyare at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff. Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!