Chief Operating Officer

Description

Chief Operating Officer (COO)

Amrit Ocean Resort is seeking an accomplished, commercially driven, and service-oriented Chief Operating Officer (COO) to lead the integrated operations of our distinctive luxury resort destination.

This is an exceptional opportunity for a strategic hospitality executive to oversee three interconnected business divisions:

• Residential Rentals
• Resort Rooms & Food & Beverage

Reporting directly to Ownership’s designated executive, the COO will translate the resort's strategic vision into measurable financial performance, operational excellence, exceptional guest and resident experiences, and a culture of leadership accountability.

We are looking for a hands-on executive who understands luxury hospitality, possesses strong financial acumen, develops high-performing leadership teams, and knows how to balance profitability with an uncompromising commitment to service.

Key Responsibilities

• Strategic & Operational Leadership: Lead the overall operating strategy, establish performance goals, and ensure alignment across all three business divisions and Central Support Services.
• Financial Performance: Drive revenue growth, profitability, GOP performance, expense management, budgeting, forecasting, and labor productivity.
• Business Leadership: Provide direction, coaching, and accountability to Business Managers, ensuring each division achieves its financial and operational objectives.
• Guest & Resident Experience: Champion exceptional service standards and seamless experiences for resort guests, wellness clients, residents, and residential rental owners.
• Commercial Growth: Identify opportunities to increase revenue, improve business performance, strengthen retention, and maximize the resort's market position.
• People & Culture: Develop strong leaders, build succession plans, strengthen employee engagement, and foster a collaborative, accountable, service-driven culture.
• Operational Excellence: Oversee service standards, quality assurance, safety, security, preventive maintenance, and asset protection.
• Cross-Functional Collaboration: Partner with Finance, Human Resources, Sales & Marketing, Housekeeping, Engineering, IT, Procurement, and other support functions to create one coordinated operating platform.
• Ownership Reporting: Provide transparent financial and operational reporting, identify risks and opportunities, and recommend strategies that support long-term business success.

Qualifications & Experience

• Minimum 10 years of progressively responsible senior leadership experience in luxury hospitality, resort operations, wellness hospitality, residential hospitality, or a similarly complex service environment.
• Demonstrated success managing substantial multi-department or multi-business operations with direct P&L accountability.
• Proven ability to grow revenue, improve profitability, manage operating expenses, and enhance labor productivity.
• Experience leading senior department heads and business-unit leaders across multiple operating divisions.
• Strong financial knowledge, including budgeting, forecasting, financial statements, GOP, cost controls, and revenue management.
• Demonstrated ability to develop leadership talent, manage organizational change, and establish a culture of accountability.
• Exceptional communication, strategic planning, problem-solving, and decision-making skills.
• Experience reporting to ownership, investors, or executive leadership.

Preferred Qualifications:

• Experience overseeing a combination of luxury hotel operations, spa and wellness, food and beverage, residential rentals, or membership-based services.
• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field; equivalent executive-level experience will be considered.

The Ideal Candidate

The successful candidate will be a visible, approachable, and decisive leader who combines business discipline with a genuine passion for luxury hospitality and wellness.

You are someone who:

• Leads with integrity, professionalism, and accountability.
• Understands how to turn strategic objectives into measurable results.
• Builds strong leadership teams and empowers others to succeed.
• Makes sound financial and operational decisions.