Post Closing Quality Control Manager

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Management oversight of team responsible for performing comprehensive quality reviews with a focus on operational risk management, internal manual controls, state guidelines and product specific internal overlays. Partners with segment leadership, risk and compliance in providing meaningful input though comprehensive reviews and oversight of data integrity and documenting quality trends. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Monitors reviews (daily, weekly, monthly) that evaluates individual quality performance and reports out results of internal departmental quality standards. 2. Manages team performance to ensure SLA are met and/or exceeded. 3. Supports ad hoc quality and control requests specific to Post Closing performance results. 4. Partner with management to align on overall risk ratings. 5. Provide a monthly summary report and findings to sales, fulfillment and Post Closing leadership on performance results to proactively identify potential salability issues. Drive root cause analysis and applicable action plans related to process and/or technology changes. 6. Assist and/or facilitates leadership training programs targeted toward department needs or individual teammate issues. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College degree and 2 years work experience in a back office operations area 2. Demonstrated successful management of a team of 5+ people 3. Strong understanding of mortgage documentation 4. Ability to support multiple tasks, with varying levels of complexity, importance and involvement 5. Excellent interpersonal, leadership, analytical and problem-solving skills 6. Excellent verbal and written communication skills 7. Detail-oriented, motivated and function well in a team environment 8. Must exhibit a keen attention to detail and the ability to quickly comprehend information 9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products The annual base salary for this position is $57,000 to $80,000. Preferred Qualifications: 1. Previous closing/post-closing experience OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting/Standing/Walking/Bending/Lifting ? Sitting (if checked, indicate frequency) Constantly (More than 50% of the time) ? Standing (if checked, indicate frequency) Choose an item. ? Walking (if checked, indicate frequency) Choose an item. ? Bending (if checked, indicate frequency) Choose an item. ? Lifting (if checked, indicate pounds) Choose an item. ? Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. ? Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. ? Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. ? Travel (Must select one) Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.