IT Line Support Technician - Manufacturing Systems

Compensation & Location

Location: Onsite in Anna, OH

Schedule: Full-time, 6-month contract with possibility of extension

Work Type: 100% Onsite – B-Shift

Shift Hours:

• Monday–Thursday: 2:30 PM – 11:00 PM
• Friday: 3:30 PM – 12:00 AM (Midnight)

Pay Range: $38.00 – $45.00 per hour (based on experience & internal equity)

Benefits: Health, Dental, Vision, Life Insurance, 401k, Continuing & On-Demand Education

Sponsorship is available for this role

W2 ONLY — No C2C, No 3rd Parties

Position Summary

We are seeking an experienced IT Line Support Technician to provide hands-on technical support for production-critical computer systems, applications, and equipment in a manufacturing plant environment.

This role is responsible for maintaining the stability and availability of Tier 1 production applications, plant floor computers, network connectivity, and end-user devices. The ideal candidate has strong experience with Windows desktop support, Active Directory, LAN networking, hardware troubleshooting, and IT incident management, along with the ability to diagnose issues quickly and escalate when necessary to minimize production disruptions.

This is a 100% onsite, second-shift position requiring direct interaction with manufacturing employees and production line systems.

What This Person Will Be Working On

• Provide hands-on plant floor IT support for production-critical Tier 1 applications and computer systems.
• Troubleshoot and resolve issues involving desktop PCs, laptops, printers, barcode scanners, scan guns, and handheld devices.
• Support Windows-based computers, applications, and end-user devices used in manufacturing operations.
• Diagnose LAN/network connectivity issues affecting production systems and equipment.
• Support Active Directory and user access-related issues.
• Monitor Tier 1 production systems, identify alerts, and respond to incidents.
• Follow documented troubleshooting procedures to restore systems to normal operations.
• Escalate complex incidents to appropriate Level 2 and Level 3 support teams.
• Execute established operational processes within AIX/UNIX environments.
• Work directly with plant floor users to understand production processes and troubleshoot technical problems.
• Support technology upgrades, implementations, and improvements involving production-critical systems.
• Create and update incident tickets, troubleshooting documentation, and support procedures.
• Coordinate with internal IT teams to minimize downtime and maintain manufacturing productivity.

Required Skills & Experience

• Experience providing IT support in a production, manufacturing, or enterprise environment.
• Hands-on experience supporting Windows 7/10 operating systems and end-user computing devices.
• Working knowledge of Active Directory and user account administration.
• Experience troubleshooting LAN/network connectivity issues.
• Strong hardware troubleshooting experience with desktop PCs, laptops, printers, scan guns, barcode scanners, and handheld devices.
• Experience supporting business-critical computer applications and production systems.
• Experience using IT ticketing systems to document incidents, troubleshooting, and resolutions.
• Experience handling and escalating Level 1, Level 2, and Level 3 support incidents.
• Ability to execute documented processes in an AIX/UNIX environment.
• Proficiency with Microsoft Office applications.
• Ability to follow established IT procedures and accurately document troubleshooting steps.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize incidents based on production impact and urgency.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing technology and production requirements.
• Willingness and ability to work the required onsite B-Shift schedule.

Desired Skills

• Previous experience supporting automotive manufacturing or industrial production environments.
• Familiarity with GALC/ALC systems and associated manufacturing business processes.
• Experience supporting production-critical applications and manufacturing line systems.
• Knowledge of AIX, UNIX, or Linux operating environments.
• Experience with IT monitoring tools and incident response processes.
• Experience supporting manufacturing technology upgrades or system implementations.
• Understanding of general IT processes, troubleshooting methodologies, and change management.
• Experience working directly with production operators, engineers, and manufacturing teams.
• Ability to work independently in a fast-paced manufacturing environment.