GM Service Technician - Wausau, Wisconsin, United States

Automotive Service TechnicianCustomer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.Responsibilities:Primary Responsibilities:Correctly troubleshoot customer concerns using the latest administrative and technical tools providedEnsure that common courtesy is shown toward all customers you come into contact withWhile in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledgedKeep up to date with all technical publications, Service Comm, and Asist terminal operationsMake every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first timeAddress all original customer concerns before moving onto additional salesInspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendationEnsure the customers vehicle is returned as clean, or cleaner than when it arrivedParticipate in any Factory, or in-house sponsored training programs offered to youComplete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copyPerform any other duties assigned by the Service Manager, ASM or Group LeaderAlways come to work on time, ready to work, and in a clean uniformIdeal candidates will have:Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and modelsProven track record of achieving or over-achieving goalsOutstanding communication skillsProfessional appearance and work ethicGreat attitude with a high-energy personalitySuperior customer service skillsAbility to read and comprehend instructionsAbility to exercise good judgementValid State drivers license and good driving recordRequired Education: High school diploma or equivalentMust have technical aptitude displayed by ASE certificationTechnical or trade school degree preferredCompensation:We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment. Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.