Vice President of Clinic Operations

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego is looking for a VP, Clinic Operations to work under direction of the President and COO with operational oversight in planning, directing, coordinating, and supervising all aspects of clinic operations. Responsible for integrating programs and systems to facilitate service delivery, improve efficiency, and enhance patient care. Ensure clinic sites are providing efficient and high-quality patient care. Participate in long term planning, and implementation of services in an increasingly complex regulatory environment.

Responsibilities

• Actively monitor clinic operations to ensure both services and patient care are at the highest level of quality and performance.
• Collaborate with the Senior VP and General Counsel in determining the need for new or expanded services.
• Continuously evaluate employee placement and performance to ensure each clinic has the skills and experience in place for current and future operations.
• Oversee the recruitment, orientation, and evaluation of clinic operational staff.
• Monitor the attainment of goals and budget projections while contributing to the fiscal health of clinic operations.
• Continuously monitor staffing levels, job design, and employee assignments to ensure the overlap of sufficient knowledge and skills through the use of cross-training and succession planning.
• Develop and administer performance management strategies to include measuring appropriate performance standards and metrics.
• Responsible for the oversight of clinic operations’ financial performance, utilizing data reported through analytics.
• Collaborate with the management team to develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Communicate direction to leadership regarding operational activities and strategic initiatives.
• Ensure the operating policies, procedures and systems at clinic sites are implemented and monitored in support of the company’s mission, strategic goals and objectives.
• Collaborate with Senior Vice President, General Counsel in reviewing incidents, patient complaints, assessing root cause, developing countermeasures, and ensuring satisfactory resolution of all patients, client and community complaints regarding care and services.
• Responsible for the development and publication of high-level reporting to the EMC on IR trends, countermeasures, system changes and linked staff training programs.
• Serve on the selection committee to recruit Associate Clinic Director Interns. Assist with their onboarding process, and mentor their leadership development.
• Respond to regulation initiatives and performance, changing regulations in the healthcare landscape and in state and federal funding methodologies. Work with EMC to execute immediate change, as needed.
• Develop and implement operational policies, identify gaps, ensure business operates within the established framework of FHCSD; monitor the adherence of policies and procedures across designated clinic sites.
• Participate in setting short and long-range strategic and financial goals and action plans for the organization.
• Foster a positive, success-oriented, accountable environment within the organization.
• Act as a professional adviser and mentor to new leaders and potential leaders in the organization.
• Recruit, train, develop, engage and retain an accountable workforce.
• Ensure applicable regulatory and department requirements are adhered to on an on-going basis (The Joint Commission, OSHA, etc.).
• Lead, educate, coach and mentor others on LEAN continuous process improvement philosophy, tools and application to accomplish organizational goals.
• Perform other duties as assigned.

Requirements:

• RN or Bachelor’s degree in a related field with 10 years managerial experience or Masters level education with 7 years of experience in health care management preferred.
• At least 5 years of experience overseeing health care services required with preference for ambulatory medical clinics.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills:

• Experience as a Clinic Director preferred.
• Bilingual (Read, Write, & Speak) in English/ Spanish preferred.
• Demonstrated skills in customer and patient satisfaction with strong service recovery skills.
• Demonstrated track record of working with physicians and other providers preferred.
• Desire to go above and beyond what is basically required for the position.
• Excellent knowledge of payor systems, billing and utilization review.
• Knowledge of budget preparation, budget management and financial accountability required.
• Possess strong analytical skills, advanced computer skills, and good oral and written communication skills.
• Excellent critical thinking and problem solving skills.
• Outstanding ability to work well independently and within the group process.
• Knowledge of supervisory practices and techniques, to include performance management and employee development.
• Successful track record of leading and driving positive change through others.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

#IndAdmin

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.