IT Hosp Contact Ctr Operator - Orlando Health - Downtown- Varies shift 10:00pm-6:30am with Sunday and Monday Off

Telecommunications Operator

Why Orlando Health? "At Orlando Health, being your best place to work is not just something we sayit's our promise to you." Orlando Health is a leading healthcare system with: 3,200 beds across 15 hospitals and emergency departments 22,000+ team members and nearly 4,200 physicians 80+ specialties and subspecialties Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women's health, and trauma Benefits & Perks Eligible team members receive: Day One Benefits (medical, dental, vision) 403(b) Retirement Plan with match Paid Time Off (PTO) Tuition Reimbursement & Student Loan Repayment FREE Education Programs Paid Parental Leave Pet insurance, backup childcare/elder care, and more Shift differentials for evenings, nights, and weekends

Position Summary: The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.

Key Responsibilities:

• Answer and process high-volume calls with professionalism and accuracy
• Dispatch and coordinate codes, trauma calls, and emergency notifications
• Monitor alarm systems and notify appropriate personnel in real time
• Transfer calls using warm handoffs
• Utilize systems to process messages, work orders, and service requests
• Page physicians and on-call personnel as needed
• Initiate overhead announcements clearly and accurately
• Support 24/7 operations, including nights, weekends, and holidays
• Follow all Orlando Health policies and emergency protocols (HICS)

Additional Responsibilities:

• Maintain on-call schedules
• Participate in training and professional development
• Support compliance and continuous improvement

Qualifications:

• Education: High School Diploma or equivalent
• Experience: Call center or customer service experience preferred
• Licensure: None required

What We're Looking For:

• Strong communication and multitasking skills
• Ability to stay calm in high-pressure situations
• Attention to detail and accuracy
• Flexibility with scheduling