Customer Service Specialist - Wholesale

Who We Are At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive – whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success. Core Values Runner First – We act in the best interest of the runner Word is Bond – We do what we say we’ll do Champion Heart – We give our all in everything we do There is no "I" in Run – We stay generous with our humanity Keep Moving – We find ways to move every day, because joy is kinetic! Your Job The Runner Experience (REx) team is the Brooks service organization and is second to none. As a member of the REx team, you will be obsessed with creating connections and ensuring that all customers – internal and external, business and customer – have what they need to run their path to a better self. As a Runner Experience Specialist at Brooks, you will provide industry‑leading service through a variety of communication channels while serving as a trusted resource for customers, runners, retail partners, and internal teams. You will seek timely solutions to customer inquiries, manage order administration, provide product expertise, and contribute to continuous improvement efforts that enhance the customer experience. You will be the first and last point of contact for many customer interactions, building loyalty through exceptional service and ensuring every interaction reflects the Brooks commitment to helping people move through the world with confidence. As a Runner Experience Specialist, Wholesale at Brooks, you will provide industry‑leading customer service directly to retail partners, ensuring success for them as they serve the needs of runners in their communities. Compensation Our compensation reflects the cost of labor across U.S. geographic markets. Employees based out of the Brooks Seattle HQ office receive an hourly rate of $21.50, and these positions follow an onsite schedule that includes four days per week in the office. Benefits Medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Paid Time Off – Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. Bonus – In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Perks – Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. Diversity & Equity At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two‑spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non‑merit based factors. #J-18808-Ljbffr Brooks Running