Volunteer Coordinator

Job Description

Job Description

Volunteer Coordinator

CASA of the Permian Basin

Position Summary

The Volunteer Coordinator is responsible for recruiting, training, and supporting CASA volunteers who advocate for children in foster care. This position plays a critical role in expanding the organization’s reach by building a strong pipeline of qualified volunteers and ensuring they are equipped, supported, and retained throughout their service. The Coordinator serves as a key connection between the community and CASA’s mission, helping increase awareness and impact across the Permian Basin.

Key Responsibilities

Volunteer Recruitment & Community Outreach

• Develop and implement strategic recruitment efforts aligned with agency goals and Texas CASA standards

• Coordinate and conduct community presentations, outreach events, and informational sessions across the service area

• Build and maintain relationships with community partners, including civic groups, schools, faith-based organizations, and local businesses

• Promote volunteer opportunities and training through social media, community events, and media outreach

• Track and evaluate outreach activities to assess effectiveness and inform future strategies

• Maintain timely and accurate entry of prospective volunteer data in Optima and ensure consistent follow-up

Volunteer Support & Supervision

• Guide prospective volunteers through the application, screening, and training process

• Provide ongoing coaching, guidance, and support to assigned volunteers throughout the life of their cases

• Ensure volunteers understand their roles, responsibilities, and CASA policies and standards

• Serve as a liaison between volunteers and key stakeholders, including courts, DFPS, and partner agencies

• Conduct regular check-ins and case debriefings to support volunteer effectiveness and retention

• Foster a positive and supportive volunteer experience that promotes long-term engagement

Case Management Support

• Match and assign volunteers to cases in collaboration with the Program Director

• Review, co-sign, and ensure timely submission of court reports in accordance with agency policy

• Support volunteers in case preparation, documentation, and court appearances as needed

• Maintain accurate and up-to-date case and volunteer records in Optima

• Assist in ensuring compliance with National CASA and Texas CASA standards

Community Relations & Awareness

• Represent CASA professionally at community events, meetings, and partner engagements

• Assist with the development and distribution of outreach and awareness materials

• Support media engagement efforts, including press releases, event promotion, and public awareness campaigns

• Help strengthen CASA’s visibility and reputation within the community

Program Operations

• Assist with tracking volunteer and case data for internal reporting and grant requirements

• Participating in staff meetings, training, and professional development opportunities

• Maintain compliance with agency policies and all applicable CASA standards

• Support overall program operations and perform other duties as assigned

Qualifications

• Bachelor’s degree preferred; relevant experience may be considered in lieu of degree

• Experience in nonprofit work, volunteer management, or child welfare preferred

• Strong communication, public speaking, and relationship-building skills

• Highly organized with the ability to manage multiple priorities and deadlines

• Self-motivated and able to work both independently and collaboratively

• Proficiency with data systems; Optima experience a plus

Core Goals & Expectations

• Increase the number of qualified CASA volunteers through consistent recruitment efforts

• Strengthen volunteer retention through ongoing support and engagement

• Ensure timely, accurate, and compliant case documentation and reporting

• Maintain an active and visible presence in the community to support CASA’s mission