Volunteer Coordinator

Job Description

Job Description

Volunteer Coordinator

CASA of the Permian Basin

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Position Summary

The Volunteer Coordinator is responsible for recruiting, training, and supporting CASA volunteers who advocate for children in foster care. This position plays a critical role in expanding the organization’s reach by building a strong pipeline of qualified volunteers and ensuring they are equipped, supported, and retained throughout their service. The Coordinator serves as a key connection between the community and CASA’s mission, helping increase awareness and impact across the Permian Basin.

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Key Responsibilities

Volunteer Recruitment & Community Outreach

• Develop and implement strategic recruitment efforts aligned with agency goals and Texas CASA standards

• Coordinate and conduct community presentations, outreach events, and informational sessions across the service area

• Build and maintain relationships with community partners, including civic groups, schools, faith-based organizations, and local businesses

• Promote volunteer opportunities and training through social media, community events, and media outreach

• Track and evaluate outreach activities to assess effectiveness and inform future strategies

• Maintain timely and accurate entry of prospective volunteer data in Optima and ensure consistent follow-up

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Volunteer Support & Supervision

• Guide prospective volunteers through the application, screening, and training process

• Provide ongoing coaching, guidance, and support to assigned volunteers throughout the life of their cases

• Ensure volunteers understand their roles, responsibilities, and CASA policies and standards

• Serve as a liaison between volunteers and key stakeholders, including courts, DFPS, and partner agencies

• Conduct regular check-ins and case debriefings to support volunteer effectiveness and retention

• Foster a positive and supportive volunteer experience that promotes long-term engagement

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Case Management Support

• Match and assign volunteers to cases in collaboration with the Program Director

• Review, co-sign, and ensure timely submission of court reports in accordance with agency policy

• Support volunteers in case preparation, documentation, and court appearances as needed

• Maintain accurate and up-to-date case and volunteer records in Optima

• Assist in ensuring compliance with National CASA and Texas CASA standards

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Community Relations & Awareness

• Represent CASA professionally at community events, meetings, and partner engagements

• Assist with the development and distribution of outreach and awareness materials

• Support media engagement efforts, including press releases, event promotion, and public awareness campaigns

• Help strengthen CASA’s visibility and reputation within the community

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Program Operations

• Assist with tracking volunteer and case data for internal reporting and grant requirements

• Participating in staff meetings, training, and professional development opportunities

• Maintain compliance with agency policies and all applicable CASA standards

• Support overall program operations and perform other duties as assigned

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Qualifications

• Bachelor’s degree preferred; relevant experience may be considered in lieu of degree

• Experience in nonprofit work, volunteer management, or child welfare preferred

• Strong communication, public speaking, and relationship-building skills

• Highly organized with the ability to manage multiple priorities and deadlines

• Self-motivated and able to work both independently and collaboratively

• Proficiency with data systems; Optima experience a plus

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Core Goals & Expectations

• Increase the number of qualified CASA volunteers through consistent recruitment efforts

• Strengthen volunteer retention through ongoing support and engagement

• Ensure timely, accurate, and compliant case documentation and reporting

• Maintain an active and visible presence in the community to support CASA’s mission