Automotive Service Advisor

Job Description

Job Description

Company Overview & Benefits

At our organization, we believe that everyone should have the chance to pursue a fulfilling career, thrive in a supportive environment, and maintain a healthy work-life balance. As a family-owned business, we take pride in offering a comprehensive benefits package tailored to enhance your life. This commitment has earned us recognition as a Forbes Best Employer for seven consecutive years !

Full-time associates will become eligible for the following benefits starting on their 91st day of employment:

• Medical, Prescription, Dental, and Vision coverage
• Short & Long Term Disability Insurance
• Life Insurance and Ancillary Benefits
• Identity Theft Protection and Pet Insurance
• Paid time off for all major holidays and your birthday
• Advanced Leadership Training Programs to enhance your career skills
• Employee discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and more!
• Internal recognition programs fostering an engaged workplace
• 401(K) plan with company matching
• Paid ASE testing and certifications

Weekend premium pay of $2.50 per hour for Saturday and Sunday shifts.

Base pay can reach up to $17.75 per hour.

The compensation for this role may vary based on individual experience. Please be aware that salary decisions are influenced by various factors, including the specific requirements outlined in the job description, training and experience, work location, any necessary travel, and prevailing market conditions. Salary estimates found on external job boards may not accurately reflect the actual pay range for this position. For precise pay range details, please refer to our organization’s job description.

The Service Advisor will be responsible for delivering automotive services efficiently while ensuring high-quality customer service. Associates will receive training to achieve Level I certification.

• Assist customers with their purchases in a sales-oriented and service-focused environment.
• Use computer systems to check product inventory and arrival dates.
• Set up work orders for customers, schedule service appointments, and communicate with the service department using the VAST system.
• Clarify work orders and invoices for customers.
• Handle Retail Cashier duties, including processing customer payments.
• Install batteries, balance wheels, and repair/install tires as needed.
• Perform oil changes following LOF procedures when required.
• Adhere to Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and provide appropriate service recommendations to customers.

• Excellent communication skills are essential.
• Must be able to pass pre-employment drug screening and background checks.
• Ability to read and speak English fluently.
• Effective communication with customers and colleagues is required.
• Applicants must be at least 18 years old.
• Previous experience in auto repair is preferred.
• Prior retail experience is also preferred.

Our organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that leverages the skills and talents of all individuals for the benefit of both the employees and the organization. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our aim is to continue being recognized as an employer of choice, having received accolades as a Forbes Best Mid-Sized Company for an unprecedented seven years in a row.