Certified Medical Assistant & Phlebotomist

Job Description

Job Description

Job Title: Bilingual Medical Assistant & Phlebotomist (Full-Cycle Patient Coordinator)

Location: Tyler, Texas

Position Type: Full-Time | Long-Term Career Opportunity

Schedule: Consistent daytime hours (No overnights or weekend shifts)

Compensation: $ 22.00 - $23.00 / hour (Base) + Uncapped Package Sales Commissions & Performance Bonuses

About the Role:

We are seeking an experienced, proactive, and business-minded Certified Medical Assistant (CMA) with elite phlebotomy and IV skills to manage our end-to-end patient experience. In this role, you will take true ownership of clinical workflows, laboratory processing, patient care coordination, and treatment package consultations.

We are looking for a dedicated, long-term team member who operates with natural initiative, maintains high standards under pressure, and wants to grow financially as the clinic expands.

Key Responsibilities:

Clinical Intake & Procedural Excellence

· Room patients efficiently, obtain precise vitals, update clinical history, and prepare electronic charts (NextGen) ahead of provider entry.

· Prepare IV infusion setups, draw therapeutic medication injections, and assist with clinical, wellness, and aesthetic procedures within scope.

· Prep treatment rooms, aesthetic devices, consumables, and coupling gels (e.g., VTone, FormaV), capture standardized clinical photography, and serve as a professional chaperone during intimate wellness treatments.

· Act as a reliable provider-patient liaison by reinforcing discharge instructions, anticipating patient questions, and communicating clinical concerns promptly.

Phlebotomy & Specimen Management

· Perform high-accuracy, comfortable blood draws and venous access across all patient demographics.

· Manage complete in-house laboratory processing: centrifuge operation, temperature-specific handling (frozen, refrigerated, ambient), strict labeling, and courier pickup handoffs.

· Proactively track pending lab results and route completed panels to the provider for immediate review.

Front-of-House, Sales & Coordination

· Guide patients through the complete visit lifecycle: warm reception, intake, clinical care, checkout, billing, and re-booking.

· Confidently educate patients on clinic offerings, present multi-service wellness/treatment packages, and close sales to meet clinic growth targets.

· Manage high-volume incoming and outgoing calls with polished telephone etiquette, conducting diligent follow-ups and lead qualification.

Operational Integrity & Facility Standards

· Sterilize instruments and sanitize treatment rooms in accordance with OSHA, HIPAA, and CLIA infection-control guidelines.

· Maintain par levels for medical inventory, monitor medication expiration dates, track lot numbers, and notify leadership of low supplies before shortages impact care.

· Proactively restock, organize, and reset exam rooms between visits without requiring reminders or supervision.

What We Are Looking For:

· Bilingual Fluency: Fluent in English and Spanish (verbal and written) are required.

· Clinical Mastery & Credentials: Active CMA/RMA and phlebotomy certification with 2+ years of hands-on experience in venipuncture, centrifuge processing, IV therapy, and medication injections.

· Consultative Sales Drive: Demonstrated comfort discussing value-based medical/aesthetic packages and closing sales (background in medical aesthetics, wellness, or high-ticket retail is a plus).

· High Emotional Maturity & Coachability: Direct, drama-free communicator who embraces constructive feedback as a tool for excellence, remains accountable, and leaves defensiveness at the door.

· Proactive Ownership Mindset: A self-starter who steps in wherever needed, refuses the "that's not my job" mentality, and anticipates clinic flow during peak hours.

· Professional Presence & Mobility: Polished grooming and communication standards; must hold a valid driver’s license and reliable transportation for local medical office outreach or clinic events.

The Person Who Will Thrive in This Role:

You will thrive at our clinic, if you naturally notice what needs to be done and take immediate action. You take pride in leaving the clinic better than you found it, stay composed when the schedule is demanding, and take personal satisfaction in protecting the patient experience while helping the business thrive.

What We Offer:

· Competitive Earning Potential: Strong base hourly pay plus commission on every treatment package sold and clinic growth bonuses.

· Complimentary In-House Healthcare: 100% covered in-clinic medical consultations and routine everyday laboratory testing for you at zero out-of-pocket cost.

· Employee & Family Discounts: Generous discounts on all clinic services, wellness treatments, and retail products for you and your immediate family.

· Guaranteed Work-Life Balance: Paid Time Off (PTO) and guaranteed paid closures on all major holidays.

· Supportive & Accountable Environment: A transparent, high-standards clinic culture where exceptional work is recognized and rewarded.

To Apply: Submit your resume along with a brief summary detailing your hands-on experience with IV therapy, centrifuge specimen handling, and presenting treatment packages to patients.

Medical/wellness clinic

Company Description

Medical/wellness clinic