Sales and Service Representative

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! As a Sales & Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling. Responsibilities Work diligently to find resolution to customer concerns and escalating to appropriate level when necessary. Convey information efficiently, effectively, and appropriately to meet the needs of the customer. Strive for first call resolution to provide “best in class” service. Sales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding Qualifications/Skill sets: Ability to work in a fast-paced team environment. Dedicated to providing a positive customer experience Communicate clearly and professionally over the phone Strong technical background/ability to multi-task in several systems at once Willingness to learn new material and systems/applications Accountable and reliable Requirements This position requires a Property & Casualty Insurance license. High school diploma or equivalent; some college is a plus! 1 or more years of prior customer service experience preferred. Demonstrated job stability and attendance records. Solid computer, grammar and multi-tasking skills. Comfort with a high-volume service center. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required. MPL aka Personal Lines: Sales and Service Selling of Boats, Event (Weddings), E Bikes Insurance Core Hours: 7:00am – 8:00pm CST, Monday – Friday. Compensation for MPL aka Personal Lines $22/hr for non-bilingual without any P&C Licenses. $23.50/hr for non-bilingual with P&C Licenses (Has to be commercial lines 220 P&C, see below) $23.50/hr for bilingual candidates without P&C license $25/hr for bilingual (Spanish/English) with 220 P&C license) P&C License must be 220 License (General Lines Agent License) (Florida Only): This is the most comprehensive license for P&C insurance. It allows agents to sell and manage a wide range of insurance products, including commercial and personal property and casualty insurance. This license is ideal for those selling commercial P&C insuance. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information The salary range for this position is $18.46 - $38.46. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan. Who we are Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further What’s in it for you In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr