Collector

Orthopaedic Care Collector

It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.

The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week.

Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.

Basic Function: Under the supervision of the Business Office Manager, the Collector shall provide all responsibilities necessary for the successful operation of the Business Office Department for Arrowhead Orthopaedics.

Responsibilities: Work is primarily performed in the Business Office Department located in Arrowhead Orthopaedics' offices. The duties of the Collector are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient and physician files. The Collector must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Collector is responsible for accomplishing the duties set forth below:

• Review accounts per accounts receivable reports for unpaid claims. Minimum number of accounts to be reviewed is 50-70 accounts per day; however, this may vary significantly based on desk assignment.
• Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimburse.
• Carry out various collection procedures including contacting patients by phone and resubmitting claims to third party reimburses.
• Review of separate AR.
• Answer inquiries and messages from patients and insurance companies. Develops collection letters.
• Identifies and resolves patient billing complaints. Researches credit balances.
• Implement adjustments to patient accounts.
• Allocate payments when EOBS are received and assign payments according to contract.
• Makes calls to insurance companies or third-party payers regarding the status of payment.
• Communicate with payers by making 2nd requests, calls and/or providing needed information for payment. All efforts should be exhausted.
• Contributes in educational activities.
• Answer any inquiries billers, collectors or posters may have concerning patients accounts in addition to clinical personnel.
• Perform other responsibilities as may be called on by the Business Office Manager.

Typical Physical Demands:

• Requires sitting and walking, with daily occasional stooping, reaching, and bending.
• Occasional lifting up to thirty pounds.
• Hearing must be in the normal range for telephone and personal communication.
• Requires manual dexterity sufficient to operate keyboards and other office equipment.

Relationships: The Collector should observe and conduct the following relationships:

• The employee shall be responsible directly to the Business Office Manager. The employee shall report to the Business Office Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Business Office Manager or his/her assignee.
• The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
• The employee shall interact with outside claims representatives and our patients. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Business Office Manager.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Collector will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.

Requirements

Skill Requirements:

• Education: High school diploma or equivalence.
• The ability to type 40 words per minutes
• Skill in operating a computer and scanner, as well as software programs including Outlook.
• Telephone etiquette and professional communication skills are required.
• Must be able to work under strict deadlines and be able to prioritize assigned accounts.
• Must have a minimum of 2-5 year of experience working in billing, preferably with a strong collection background.