Front Desk Agent

Front Desk Agent

Courtyard by Marriott in Downtown Greenville is looking for friendly Front Desk Agents to join our vibrant and fast-paced hotel team. We offer competitive pay based on experience, plus great perks like health, vision, and dental insurance, 401k, travel discounts, and more. We're seeking candidates with open availability, including weekends and holidays, who are ready to deliver outstanding guest experiences in a fast-paced, supportive environment. Apply today and grow your hospitality career with us!

Essential Job Functions

• Provide exceptional guest service by greeting guests warmly, maintaining eye contact, using a positive tone, actively listening, and responding appropriately.
• Maximize revenue and guest satisfaction by applying effective selling techniques, optimizing occupancy and rates, and delivering accurate information about hotel facilities.
• Follow hotel policies and procedures by maintaining a cash bank, adhering to accounting guidelines, handling guest room keys responsibly, and protecting guest privacy.
• Support hotel operations by coordinating with departments, staying updated on front office activities, operating office equipment, handling check-ins/check-outs efficiently, and adhering to safety protocols.
• Full-time hours available (at least 30 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Behaviors

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert: Considered a thought leader on a subject

Thought Provoking: Capable of making others think deeply on a subject

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Education

Required: High School or better.

Experience

Preferred: 1 year: Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.