Director, Customer Care

We are seeking an experienced and strategic leader to join our organization as Director, Customer Care . In this role, you will lead the overall performance, execution, and evolution of the Customer Care function—ensuring a high-quality customer experience while driving operational efficiency, team development, and revenue influence outcomes. You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement initiatives. This role requires a balance of strategic thinking, operational rigor, and strong people leadership to successfully execute in a high-volume, multi-channel environment.A successful candidate will demonstrate the ability to translate strategy into execution , build high-performing teams, and continuously optimize processes to improve both customer and business outcomes. #J-18808-Ljbffr Verisk