Project Manager

Project Manager 5 – Contingent (Senior Project Manager – Contact Center Modernization)Client: Financial ServicesLocation: Charlotte, NC / West Des Moines, IAWork Arrangement: Hybrid (3 Days Onsite Required)Contract Length: 9-12 Months (Potential Extension and/or Conversion; Program Runs Through Nov 2027)Pay Rate: $69 - $74/hr (OT40)Top Requirements7+ years of Project or Program Management experienceStrong experience leading enterprise-scale transformation programs within Financial ServicesDeep understanding of Contact Center Operations and Consumer BankingExperience managing Cloud Migration and Change Management initiativesStrong executive stakeholder management and enterprise-wide delivery leadership experiencePlussesContact Center modernization experienceIVR migration experienceWorkforce Management platform experienceMonday.com experienceLarge-scale customer service transformation programsCommand Center support experience during production deploymentsJob SummaryIn this contingent resource assignment, you will serve as a senior-level Project Management leader supporting one of Wells Fargo's highest-priority enterprise transformation programs: the Contact Center Modernization Initiative.This multi-year strategic effort is focused on consolidating contact center applications and migrating customer-facing operations to a modern cloud-based platform through 2027. The Senior Project Manager will be responsible for leading wave-based migrations impacting customer service operations, agent workflows, IVR technologies, and workforce management platforms.The role requires a highly experienced project leader who can influence executives, coordinate across multiple organizations, manage complex dependencies, and deliver large-scale transformation initiatives in a fast-paced, high-visibility environment.Day-to-Day Responsibilities Program & Project LeadershipLead end-to-end delivery of assigned migration wavesManage project scope, schedule, milestones, dependencies, and deliverablesDrive execution from discovery and planning through deployment and stabilizationEnsure successful migration and operational readiness across contact center environmentsContact Center ModernizationSupport migration of customer-facing operations to cloud-based platformsCoordinate activities impacting:Contact Center OperationsCustomer Service TeamsAgent WorkflowsWorkforce Management PlatformsIVR SystemsSupport modernization and consolidation of contact center technologiesExecutive Stakeholder ManagementBuild strong relationships with executive leadership and key business stakeholdersPresent program updates, risks, dependencies, and recommendationsInfluence prioritization and decision-making across multiple organizationsDrive alignment among technology and business partnersChange Management & AdoptionLead organizational change management activitiesDrive business readiness and migration adoption strategiesEnsure successful end-user transition and operational continuityCoordinate communication plans and stakeholder engagement activitiesCross-Functional CoordinationPartner with:Contact Center LeadershipConsumer Banking TeamsTechnology OrganizationsInfrastructure TeamsCloud Engineering TeamsBusiness OperationsCoordinate efforts across approximately 16 project managers supporting the overall initiativeRisk & Delivery ManagementIdentify risks, issues, and dependenciesDevelop mitigation and contingency plansManage critical path activitiesSupport command center activities during deployment eventsMaintain visibility into project health and delivery performanceEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.