Service Advisor

Service Advisor

Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department - the link between our customers and our technicians. We are looking for someone who is organized, customer-focused, and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust, communicate clearly, and turn a service visit into a lasting customer relationship.
Benefits

• Competitive salary plus performance-based commissions or bonuses
• Health, dental, and vision insurance
• 401(k) plan
• Ongoing manufacturer and dealership training opportunities
• Employee vehicle purchase program

Responsibilities

• Greet service customers, perform vehicle workarounds, and accurately document customer concerns on repair orders
• Set realistic expectations on repair timelines and costs, then communicate vehicle status proactively throughout the day
• Recommend and present additional services or maintenance items based on technician findings
• Coordinate with service technicians to ensure timely and accurate repair completion
• Review completed repair orders with customers at delivery, explaining all work performed
• Follow up with customers after service visits to ensure satisfaction and build return loyalty

Requirements

• At least 1 year of experience as a service advisor or in a dealership service role preferred
• Strong interpersonal and communication skills with the ability to explain technical information clearly
• Experience with dealership management systems (CDK, Reynolds & Reynolds, or similar)
• Ability to manage a high-volume workload accurately in a fast-paced environment
• Valid driver's license with a clean MVR

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.