Communication Systems Technician I

Job Description

Job Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician  in the Jonesboro, Arkansas,  area to support our fast-growing MSS (Voice) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING:

• Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment for public safety, healthcare, educational institutions, utilities, manufacturing, and other customer markets.

• Design and upgrade customer systems to the latest technologies and solutions.  
• Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates. 
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
• Assist and collaborate well with the team, the Service Manager, and the customer. 
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Demonstrate a willingness to learn and be mentored in new technology in communications and equipment. 
• Adhere to company safety standards, quality requirements, and established service procedures.
• Participate in an on-call rotation to provide after-hours emergency support as needed.
• Perform other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment. 
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters. 
• Understanding of / willingness to learn two-way radio theory. 
• Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus.

• Team-focused with a passion to meet customer needs. 
• Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
• Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.
• Valid driver's license required.
• Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. 

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:

This role primarily supports customers throughout the Jonesboro, AR area   and surrounding areas. Traveling to job sites is required to meet company and customer needs.

A company take-home vehicle is provided. Must have a valid driver's license and maintain a driving record that complies with the Company’s policies and procedures.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services, including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. As the largest Motorola partner in the U.S., MCA also has strategic partnerships with over 1,000 major manufacturers, offering an extensive portfolio of products and technologies. 

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. 

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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