Regional Sales Assistant/Customer Service Representative

Regional Sales Assistant/Customer Service Representative With more than 100 years of experience, Sika is a worldwide leader in innovation and sustainability, developing and producing systems and products for construction and manufacturing sectors. Operating in 102 countries and over 400 factories, the company plays a crucial role in the transformation toward greater environmental compatibility, generating sales of CHF 11.76 billion in 2024 with 34,000 employees. Job Description Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT, or WY for our Insulation business. As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing information about our products and services. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues efficiently and effectively. Provide generic information about products, services, and company policies. Maintain customer records by updating account information. Process orders, billing (invoicing) customers, and assist with returns and exchanges: Order entry Complaint entry Assuring customers are billed in a timely manner Collaborate with other departments to ensure customer needs are met: Production Logistics Accounts Receivable Qualifications High school diploma or equivalent; college degree preferred. Proven experience in a customer service role: Managing customer relations Excellent communication and interpersonal skills. Strong problem‑solving abilities. Ability to work in a fast‑paced environment with a high degree of accuracy. Proficiency in using customer service software and tools. Strong organizational skills and attention to detail. Benefits 401(k) with generous company match Bonuses Medical, Dental, and Vision Benefits Paid parental leave Life Insurance Disability Insurance Paid time off and paid holidays Floating holidays and paid volunteer time Wellness/Fitness reimbursements Education assistanceProfessional development opportunities Employee referral program and more! Job Details Seniority level: Associate Employment type: Full‑time Job function: Customer Service Industries: Wholesale Building Materials Sika fosters a culture of entrepreneurship, empowering individuals to make decisions, learn from experiences, and shape their own careers. The safety and well‑being of employees are top priorities, with a strong commitment to open communication and maintaining a safe workplace. Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility. Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal‑opportunity employer, Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. #J-18808-Ljbffr