Clinical Administrative Coordinator

Care Coordinator

We are seeking a detail-oriented Care Coordinator to join a busy Optum healthcare team. In this role, you will support patient care by processing referrals, coordinating communication with specialists and imaging centers, and ensuring timely documentation. This position plays a key role in maintaining efficient patient workflows and delivering exceptional customer service.

Key responsibilities include:

• Process patient referrals accurately and efficiently.
• Answer incoming phone calls and assist patients, providers, and external offices.
• Obtain consult notes, imaging reports, and other required documentation from specialists and imaging centers.
• Coordinate communication between providers, patients, and outside healthcare facilities.
• Maintain accurate patient records and documentation within the electronic medical record (EMR) system.
• Ensure referrals are completed in a timely manner to support continuity of care.
• Provide outstanding customer service while maintaining patient confidentiality.
• Perform additional administrative and care coordination duties as assigned.

Required qualifications include:

• High School Diploma or GED.
• Previous experience in a healthcare or medical office environment.
• Strong organizational, communication, and multitasking skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office and electronic medical record (EMR) systems.

Preferred qualifications include:

• Previous referral coordination or referral processing experience.
• Experience working with specialists, imaging centers, or provider offices.

The Care Coordinator will join a collaborative team of approximately 20 staff members, including 4 healthcare providers, dedicated to delivering high-quality, patient-centered care.