Automotive Service Writer

Job Description

Job Description

Service Advisor / Service Writer – Clearwater, FL

Clearwater Ice Cold Air ® Complete Auto Repair is looking for an experienced Service Advisor / Service Writer to join its growing team.

This is a customer-facing sales and service role for someone who knows how to earn trust, communicate vehicle needs clearly, and help customers make confident repair decisions. You will be responsible for more than preparing estimates—you will build lasting customer relationships, follow up on recommended work, and help keep the shop productive and profitable.

Compensation

• Base salary: $50,000–$55,000 per year
• Performance bonus potential: approximately $15,000–$30,000 per year
• Total earning potential: $65,000–$85,000 per year

What You’ll Do

• Greet customers, understand their concerns, and provide an exceptional service experience from check-in through vehicle pickup
• Clearly explain inspection findings, maintenance needs, and repair recommendations in customer-friendly language
• Confidently present repair recommendations typically ranging from $2,000 to $4,000 while maintaining a consultative, no-pressure approach
• Prepare accurate estimates and obtain customer approvals
• Proactively follow up on declined estimates and previously recommended maintenance or repairs
• Maintain communication with customers throughout the repair process, including updates on timing, costs, and additional findings
• Coordinate with technicians to ensure work is clearly assigned, authorized, and moving efficiently through the shop
• Help keep technicians productive by reducing delays, securing approvals promptly, and ensuring parts and repair information are complete
• Build repeat business and referrals through honest recommendations, follow-through, and outstanding customer care

What We’re Looking For

• Prior experience as an automotive service advisor, service writer, or automotive sales professional
• Proven ability to present and sell recommended automotive repairs and maintenance
• Confidence discussing larger repair recommendations and helping customers understand the value, urgency, and safety considerations
• Strong follow-up habits and the ability to turn declined work into future appointments
• Excellent communication, relationship-building, and customer-service skills
• Organized, detail-oriented, and comfortable working in a fast-paced shop environment
• A team-first mindset and strong ability to communicate with technicians and management
• Valid driver’s license and reliable transportation

You’ll Be Successful Here If You

• Enjoy talking with people and building trust quickly
• See yourself as a trusted advisor—not just an estimator
• Are motivated by performance-based earnings
• Know how to balance customer needs, ethical sales, and shop productivity
• Take ownership of every customer from first call through completed repair

If you are an experienced service advisor who wants to be rewarded for strong customer service, consistent follow-up, and sales performance, we’d like to hear from you.

At Ice Cold Air, we take care of people. We understand that relationships are everything.

Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.

If this sounds like you, apply here!