Automotive Service Advisor

Automotive Service Advisor

The Automotive Service Advisor is the primary point of contact between dealership customers and the service department. This role listens to customers’ concerns, explains recommended maintenance and repairs, prepares accurate service orders and estimates, and keeps customers informed throughout the service visit. The ideal candidate is customer-focused, organized, and comfortable communicating vehicle service needs clearly and professionally.

Greet customers promptly and listen to their vehicle concerns and service needs.

Gather vehicle, customer, and maintenance-history information to create accurate repair orders.

Explain recommended services, repair options, estimated costs, and anticipated completion times.

Coordinate with technicians and the parts team to communicate customer concerns and repair priorities.

Keep customers updated on inspection results, changes to the estimate, parts delays, and vehicle status.

Obtain customer approval before proceeding with additional work, following dealership procedures.

Review completed work with customers, explain charges, and arrange payment and vehicle pickup.

Follow up with customers as appropriate to confirm satisfaction and encourage return visits.

Maintain accurate customer records and service documentation in the dealership’s systems.

Support service department goals for customer satisfaction, retention, productivity, and repair-order quality.

Follow dealership procedures and applicable safety, privacy, and consumer-protection requirements.

High school diploma or equivalent.

Customer service, sales, or automotive service experience preferred.

Strong verbal, written, and interpersonal communication skills.

Ability to organize multiple repair orders and priorities in a fast-paced environment.

Comfortable using computers and learning dealership management or service scheduling systems.

Basic knowledge of vehicle maintenance and repair terminology, or the ability to learn it.

Valid driver’s license and an acceptable driving record is required.