Sales Support Specialist M-F 8AM to 5PM

Sales Support Specialist

Hours: 8AM to 5PM Monday to Thursday, 8AM to 4PM Friday.

Pay range $17.33 $20.60 per hour.

Key Performance Responsibilities

The Sales Support Specialist will be successful in this role by consistently achieving the following outcomes:

1. Warranty and Claims Support

• Ensure warranty requests are logged, tracked, and responded to within 24 hours, maintaining up-to-date status documentation and clear communication with dealers.
• Achieve an error rate of less than 2% in warranty documentation and follow-up communications.

• Sales Order Processing

• Accurately enter sales orders as a backup to the Dealer Support Team ensuring no disruption in order timelines or dealer experience.
• Assist in monitoring the job order queue to reduce backlogs during peak periods or staff absences.

• Administrative Task Execution

• Manage routine administrative functions (e.g., filing, supply ordering, meeting prep) with minimal oversight.
• Maintain internal tools, trackers, and templates with current information, supporting reporting needs and team visibility.

• Communication & Scheduling

• Professionally handle inbound calls and emails, routing to the correct destination on the first attempt.

• Customer Service & Dealer Engagement

• Maintain professional, clear, and helpful communication across phone, email, and other platforms, contributing to satisfactory dealer satisfaction ratings.
• Act as a helpful point of contact for Dealer Support Specialists by identifying gaps, assisting with order entry, and responding to time-sensitive needs.
• Build trust through timely follow-up, accurate information sharing, and a solution-oriented mindset.

• Cross-Functional Collaboration

• Anticipate team needs and proactively provide assistance that removes obstacles or improves workflow.
• Identify opportunities to improve processes and support continuous improvement within the Sales Admin team.

Qualifications & Required Competencies

• High school diploma or GED required; Associate degree in Business Administration preferred
• 23 years of experience in office administration, clerical support, or customer service
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Demonstrates a proactive, service-oriented, and professional attitude
• Comfortable working independently and collaboratively as part of a team

Key Success Indicators

• Consistent adherence to timelines, quality expectations, and documentation protocols.
• Visible contribution to dealer satisfaction and reduced errors in support functions.
• High reliability and responsiveness in team-based tasks and escalations.
• Positive peer and manager feedback for professionalism, initiative, and communication.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.