Automotive BDC Manager

Why Kunes Auto Group? At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth. As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career. Why Team Members Choose Kunes Paid Training and Ongoing Professional Development Career Growth Opportunities Across 40+ Dealerships Comprehensive Benefits Package Supportive Leadership and Team Environment Opportunity to Make a Difference in the Communities We Serve Position Summary Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands‑on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts—directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience. Compensation Salary + Performance Bonus Opportunities Benefits Eligible team members may receive: Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Time Off Life Insurance Employee Assistance Program Daily Pay Options Employee Discounts on Vehicles, Parts, and Service Ongoing Training and Professional Development Career Advancement Opportunities Throughout Kunes Auto Group Requirements Responsibilities Lead and develop the BDC team—hiring, coaching, and motivating reps who report directly to you Handle incoming sales and service calls as needed Monitor call recordings and coach reps for quality and effectiveness Manage internet leads and dealership CRM manifest follow-up Make outbound prospecting and appointment reminder calls Oversee no-show follow-ups, CSI calls, and service drive opportunities Collaborate with Sales Managers and GMs on showroom traffic and strategy Review and approve bonus/commission numbers for reps Qualifications 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management/ leadership experience strongly preferred Automotive retail or service department experience preferred Strong communication, organization, and team leadership skills Proven ability to coach, motivate, and hold a team accountable Comfortable working with CRMs, lead management systems, and dealership tools Familiarity with equity mining tools and service-to-sales strategies a plus Bilingual a plus Sales license required (WI) Join the Kunes Team #J-18808-Ljbffr Delavan Holdings