Senior Quality Assurance Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Quality Assurance Manager within PNC's Corporate and Institutional Banking Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Senior Quality Assurance Manager is responsible for establishing and scaling Quality Engineering practices across multiple delivery teams supporting multiple products. This role provides strategic and hands-on leadership to drive automation-first testing, modern QE frameworks, and AI-enabled quality solutions that ensure high-quality, resilient, and compliant enterprise platforms. Additionally, the Senior Quality Assurance Manager would partner closely with Tech Engineers, Product, and DevOps teams to embed quality throughout the SDLC, accelerate delivery, and improve production stability while managing and mentoring QE leads and engineers.

Key Responsibilities

· Establish and operationalize QE strategy, standards, and governance

· Lead high-performing QE teams, including hiring, coaching, performance management, and career development

· Drive test automation as the default approach across UI, API, integration, and regression test layers

· Remain hands-on with automation design, framework decisions, and complex testing scenarios using tools such as Selenium and API automation frameworks

· Introduce and scale AI-driven test automation and intelligent testing solutions

· Integrate QE practices into CI/CD pipelines and DevOps workflows for continuous testing and fast feedback

· Define and track quality metrics, KPIs, and risk indicators to improve product quality and release confidence

· Partner with Product and Engineering leadership to ensure early test involvement, testability, and shift-left strategies

· Ensure compliance with SDLC, regulatory, audit, and risk requirements where applicable

Skills & Qualifications

· Proven experience establishing QE practices and automation frameworks from the ground up

o Strong hands-on experience with test automation tools, like Selenium (Java), Playwright, API automation, Test framework design and maintenance

o Solid understanding of modern application architectures, including Microservices, APIs, Event-driven systems

· Ability to lead, influence, and collaborate across Engineering, Product, and Architecture organizations

· Strong analytical, problem-solving, and communication skills

· Experience implementing or scaling AI-based or intelligent test automation tools (self-healing automation, test prioritization, analytics-driven testing)

· Exposure to CI/CD tools and DevOps practices integrating automated testing

· Experience with cloud-native and containerized environments

· Knowledge of performance, resilience, and non-functional testing

· Experience operating within regulated or audit-heavy environments

· Background in Agile / SAFe delivery models and large-scale enterprise programs

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Oversees all QA activities and processes for a major or multiple software products or systems.

• Ensures that performance and quality products conform to established company, industry, and regulatory standards.

• Investigates problems and develops disposition and corrective actions for recurring discrepancies. Provides feedback and input for software development standards and practices.

• Leads implementation, control, and distribution of all Quality Assurance programs, practices, standards, methodologies, and metrics. Reviews results of major and final tests to determine if product specifications are met in line with requirements and standards.

• Oversees performance of managers and teams. Identifies and addresses staff training and development needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, CI/CD, Controls Testing, Corporate Governance, Playwright (Software), Quality Assurance (QA), Quality Support, Selenium, Software Testing, Test Automation, Test Case Development, Usability Testing

Competencies

Analytical Thinking, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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