PBX Operator

PBX Operator

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems. Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication. Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

Answers in-coming and out-going telephone lines efficiently and expediently, using a "touch and transfer" procedure, using multi-line PBX system. Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. Assists with Quality Assurance procedures as needed. Communicates all problems encountered to supervisor or Director. Willing to work in a team environment to accomplish productivity standards.

Required: High School Graduate General Studies and Previous PBX or multi-line experience., upon hire or High School GED General Studies and Previous PBX or multi-line experience., upon hire and None, upon hire. Preferred: Previous customer service experience.