Field Service Manager

Head Of Installation & ServiceAs our first Head of Installation & Service, you will own the end-to-end post-sale experience for our customers. That means getting our DOAS units from the factory floor to the rooftop safely, on time, and without drama, then making sure they stay running once they are there.This is a builder role. You'll create the processes, checklists, and playbooks that will define how we operate at scale. You'll work closely with our sales, engineering, and operations teams and will be the connective tissue between a customer's signed order and a humming, commissioned unit on their rooftop. You will create relationships with field service technicians and establish Transaera's service roadmap.Delivery & LogisticsCoordinate the full logistics chain from factory to rooftop installation site, acting as the primary point of contact for our customers to coordinate all aspects of the installation including permitting, certifications and commissioningBuild and manage relationships with local installation contractors and other required vendors to build out standard work for Transaera's installationsDevelop and maintain installation documentation including rigging diagrams, quick start guides, commissioning checklists and training materialsTrack every active unit delivery on a project-by-project basis and proactively resolve blockers to ensure on-time delivery and installationOwn delivery timelines and communicate status to customers and internal stakeholdersService & Repair CoordinationBe the first point of escalation for service and repair requests from customersTriage incoming service tickets, dispatch technicians or third-party service partners, and manage resolution to completionBuild a reliable network of qualified HVAC service partners across key geographies or stand up national service networks to maintain and ensure uptime of Transaera's equipmentEstablish spare parts pool and create a logistics plan for spare parts disposition and installation where neededMaintain a service history database and use it to spot repeat issues and drive product feedbackDefine and own SLAs for response and resolution timesProcess & SystemsStand up the tools, workflows, and dashboards we need to track jobs from order to commissioningWork cross-functionally with engineering to relay field issues that surface product improvement opportunitiesHelp build our customer-facing documentation: installation guides, startup checklists, service manualsAs the team grows, help hire and onboard field operations coordinators and support staffWhat We're Looking ForRequired5+ years of experience in operations, project management, or field services; ideally coordinating physical product delivery or construction-adjacent workStrong project management instincts: you keep projects on track, communicate early when things go sideways, and never let a deadline surprise anyoneStartup DNA: you're comfortable with ambiguity, willing to roll up your sleeves, and energized by building things that don't exist yetExcellent vendor and contractor management skills, you know how to get the best out of external partnersClear, direct communicator with customers, subcontractors, and internal teammatesBonus PointsExperience in HVAC, MEP, or commercial building systemsFamiliarity with commissioning processes for mechanical equipmentExperience working with commercial real estate, facilities management, or building operations teamsWhy Join UsGround-floor opportunity to define a critical function at a fast-growing startupCompetitive salary + meaningful equity in a VC-backed companyWork directly with founders, executives and have a real seat at the tableMission-driven work to help bring about a revolution in HVAC technology