Support Engineer
TalentBridge
Job Description
Job Description
Support Engineer (L1/L2)
Location: Remote (U.S.)
We are seeking an experienced L1/L2 Support Engineer to support end users during a large-scale IT onboarding and migration initiative. This role focuses on providing technical support for Apple devices, Google Workspace, user access, and endpoint setup while ensuring a seamless onboarding experience.
Responsibilities- Provide L1/L2 technical support for end users.
- Configure and troubleshoot MacBooks, iPhones, iPads, and Google Workspace.
- Assist with user onboarding, account provisioning, MFA, password resets, and application access.
- Support device enrollment, configuration, and basic MDM troubleshooting.
- Troubleshoot email, VPN, Wi-Fi, browsers, and productivity applications.
- Document issues in the ITSM system and escalate complex issues as needed.
- Deliver excellent customer support throughout the onboarding process.
- 5+ years of L1/L2 end-user support experience.
- Strong experience with macOS, iOS, and Google Workspace.
- Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.).
- Knowledge of user provisioning, MFA, endpoint management, and remote support.
- Strong troubleshooting, communication, and customer service skills.
Preferred: Experience with MDM tools (Jamf, Kandji, Intune, Workspace ONE), Google Admin Console, Okta, Slack, Teams, Zoom, and enterprise migration or onboarding projects.
Vacancy posted 3 days ago
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