Cashier

Cashier Position

The purpose of the Cashier is to play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers. You will be the frontline representative of our brand, responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.

Responsibilities include:

• Exceed customer expectations by delivering outstanding service through clear communication and active listening.
• Greet customers with a friendly and welcoming demeanor as they enter the store.
• Follow the Cashier script to assist customers through the transaction process and educate them on company programs.
• Execute cash management, return, layaway, and exchange policies with precision.
• Communicate professionally with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries, offering recommendations.
• Coordinate with the loaders and respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service.
• Stand in designated area in front of the registers to indicate availability to assist customers.
• Emphasize the value of joining the Rural King loyalty program.
• Use the designated cashier script to engage with customers during transactions.
• Introduce the benefits of the Rural King Visa card to customers.
• Respond to incoming calls at the registers with impeccable phone etiquette.
• Ensure the reconciliation of registers and filing of paperwork with accuracy.
• Ensure proper deactivation of EAS devices or spider wrapped products.
• Maintain heightened awareness of surroundings to prevent loss and deliver exceptional customer service.
• Execute cashier responsibilities thoroughly, including stocking coolers, cleaning front windows, and managing registers.
• Refill popcorn and coffee stations in a timely manner.
• Keep shopping carts and restrooms clean and well-maintained.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments.
• Actively participate in learning initiatives to acquire new knowledge and stay current.
• Provide friendly, proactive, and professional support to others.
• Demonstrate behaviors that exemplify Rural Kings values.
• Perform other duties as assigned.

Essential Qualities for Success include:

• Exceptional customer service skills and a desire to help others.
• Comfortable navigating computer systems and software.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment.
• Strong communications skills.
• Demonstrated ability to actively listen and provide thorough responses.
• Proficiency in adapting communication style to diverse backgrounds.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset and positive attitude.
• Proactive and positive attitude towards training new cashiers.

Physical Requirements include:

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to communicate verbally with others.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.