Data Center Technician II

Data Center Technician II

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Data Center Technician II (DC Tech) is accountable for implementing Data Center standards, documenting all installs, maintaining best practices, performing system monitoring and analytics, and providing top tier (level 4) operational support for our facility in Las Vegas.

This key technical position is responsible for the racking and cabling for all data center infrastructure equipment. This includes servers, storage, databases & network. The DC Tech will also be responsible for troubleshooting any cabling or equipment issues.

What you'll do:

• Oversee site operations and projects
• Coordinate operation and maintenance of all electrical, mechanical, and HVAC equipment in the data center performed by the local Data Center mechanical teams by reporting any possible risk to our operation
• Maintain high reliability and performance while keeping operating costs at a minimum
• Ensure overall availability and reliability, meeting or exceeding defined service level expectations for the data center operations

Required Qualifications:

• This position is an on-site role at our Data Center in Las Vegas and will work off-shift hours as well as participate in an on-call rotation.
• 2 - 5 years of Enterprise Data Center experience – applicant must have "hands-on equipment" expertise with the ability to install and troubleshoot infrastructure
• Hands on experience with various tool sets supporting monitoring and alerting across diverse platforms
• Integration experience working with event correlation platforms and ticketing systems such as ServiceNow
• Lead and partner with data center hosting team in the planning & executing of preventive maintenance
• Assist in performing root cause analysis for install issues or incidents caused by infrastructure
• Manage on site assessments and audits of operations, electrical and mechanical systems
• Drive operational excellence of the Data Center team
• Perform first level troubleshooting for basic network, electrical, hardware and rack level events

Preferred Qualifications:

• Excellent communication skills; must be an efficient and effective communicator
• Approve and track all Change Management tasks/tickets, enabling changes and maintenance work at the site
• Lead and perform basic support functions such as opening/closing/fulfilling tickets, performing root cause analysis and prioritizing tasks
• Lead and perform racking, network connectivity, and powering of all hardware at the data center
• Install and troubleshoot all types of low-voltage cable (copper, ethernet, fiber), including but not limited to testing & labeling of all cables & panels
• Managing Vendors – In coordination with the Lead, maintains a relationship with the vendors that supply and support the electrical and mechanical systems and components. When possible, attends major system preventive maintenance and repair activities
• Perform component replacements of hard drives, power supplies, and other system components as needed
• Responding to Escalations – Follows escalation processes and acts as first responder to major equipment and system issues
• Manage the multiple teams and vendors engaged in the equipment deployment process (i.e. – network, server, database, application, and/or storage systems) within the data center/location
• Perform asset and inventory management functions of all technology infrastructure housed within our data centers
• Communicate all projects to the Project Owner/Project Management team and provide summary updates to lead
• Writing Methods of Procedure (MOPs) – In coordination with Engineering and Central Plant, write MOPs for preventive and corrective maintenance
• Possess foundational Windows Server OS knowledge including Command Prompt Commands; necessary for basic implementation and troubleshooting tasks (i.e. – power cycling, basic network functions, re-IPing, re-naming and moving domains)
• Working knowledge of HVAC & UPS systems including rack mount UPS devices
• Candidate selected will have to travel several times throughout the year to other business locations
• Ability to lift heavy equipment
• Must be able to travel between local data centers & office locations

Education:

• High School diploma or equivalency

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is:

$72,100.00 - $144,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.