Practice Manager

Job Description

Job Description

Practice Manager – Wound Care Services

About the Role

Pinnacle Wound Management is seeking an experienced, highly organized Practice Manager to oversee the daily operations of our physician-led wound care practice serving skilled nursing facilities (SNFs), long-term care (LTC), rehabilitation, and post-acute care settings.

The Practice Manager serves as the operational hub of the organization, ensuring seamless coordination between providers, facility partners, billing, credentialing, recruiting, marketing, and vendors. This individual plays a vital role in supporting clinical excellence, driving operational efficiency, and facilitating continued growth across multiple markets.

The ideal candidate is a proactive healthcare operations professional who thrives in a fast-paced environment, enjoys solving complex operational challenges, and possesses exceptional communication, organizational, and leadership skills.

Position Summary

The Practice Manager is responsible for overseeing the operational, administrative, financial, and compliance functions of a multi-provider wound care practice. Working closely with executive leadership, physicians, advanced practice providers, and facility partners, this role ensures efficient workflows, provider support, timely reimbursement, regulatory compliance, and exceptional customer service.

This position requires strong healthcare operations experience, attention to detail, and the ability to manage multiple priorities while supporting a rapidly growing organization.

Key Responsibilities

Practice Operations

• Oversee the day-to-day operations of the wound care practice across multiple territories.
  
• Develop and implement operational processes that improve efficiency, quality, and scalability.
  
• Monitor provider schedules and coordinate coverage to ensure uninterrupted patient care.
  
• Serve as the primary operational liaison between providers and skilled nursing facility partners.
  
• Identify operational issues and implement timely, effective solutions.
  

Revenue Cycle Management

• Coordinate with billing and coding teams to ensure timely claim submission and reimbursement.
  
• Monitor claim aging, denials, and billing backlogs while collaborating on corrective action plans.
  
• Support documentation quality initiatives to improve coding accuracy and reimbursement.
  
• Track key revenue cycle metrics and operational performance indicators.
  

Provider Operations

• Support recruitment, onboarding, and integration of physicians and advanced practice providers.
  
• Coordinate orientation, EMR access, equipment, and operational readiness for new providers.
  
• Maintain provider schedules, coverage plans, and territory assignments.
  
• Serve as an ongoing operational resource for providers.
  

Credentialing & Compliance

• Coordinate payer enrollment, including Medicare, Medicaid, commercial insurance plans, PECOS, and CAQH.
  
• Track provider licenses, DEA registrations, malpractice insurance, collaborative agreements, and credential expiration dates.
  
• Maintain compliance with company policies and applicable regulatory requirements.
  
• Assist with audits, accreditation activities, and compliance initiatives.
  

Facility Relations

• Build and maintain strong relationships with skilled nursing facilities and post-acute partners.
  
• Coordinate facility onboarding and implementation of new wound care programs.
  
• Address operational concerns and facilitate communication between facilities and providers.
  
• Support high levels of client satisfaction through responsive service and proactive problem-solving.
  

Vendor & Supply Management

• Manage relationships with wound care supply vendors and service providers.
  
• Coordinate ordering, inventory, shipping, and distribution of clinical supplies.
  
• Negotiate pricing and monitor vendor performance to optimize costs and service levels.
  

Business Growth & Marketing Support

• Support marketing initiatives and new facility implementations.
  
• Coordinate operational readiness for territory expansion.
  
• Collaborate with business development teams to ensure successful client onboarding.
  
• Assist leadership with strategic growth initiatives and special projects.
  

Reporting & Performance

• Monitor operational KPIs and prepare reports for executive leadership.
  
• Analyze operational trends and recommend process improvements.
  
• Assist in budgeting, forecasting, and operational planning.
  
• Support continuous quality improvement initiatives across the organization.
  

Why Join Pinnacle Wound Management?

At Pinnacle Wound Management, we are committed to delivering exceptional wound care services through clinical excellence, operational efficiency, and strong partnerships with the facilities we serve. As our Practice Manager, you will play a key leadership role in supporting providers, enhancing patient care, and driving the continued growth of a rapidly expanding healthcare organization.

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field (or equivalent experience).
  
• Minimum of 3 years of healthcare practice management or healthcare operations experience.
  
• Experience working with physician practices, skilled nursing facilities, home health, hospice, or post-acute care organizations.
  
• Knowledge of medical billing, coding, credentialing, and healthcare reimbursement.
  
• Strong understanding of Medicare and commercial payer processes.
  
• Excellent organizational, communication, and problem-solving skills.
  
• Ability to manage multiple projects simultaneously in a fast-paced environment.
  
• Proficiency with Microsoft Office Suite and healthcare software systems.
  
• Ability to work onsite in a professional office environment.
  

Preferred

• Experience managing multi-site or multi-provider medical practices.
  
• Familiarity with wound care services and post-acute care operations.
  
• Experience with EMR platforms, credentialing systems, and revenue cycle management.
  
• Knowledge of regulatory requirements applicable to post-acute healthcare providers.
  

Desired Attributes

• Highly organized with exceptional attention to detail.
  
• Self-motivated and solutions-oriented.
  
• Strong leadership and relationship-building skills.
  
• Ability to prioritize competing responsibilities effectively.
  
• Comfortable working independently while collaborating across departments.
  
• Professional, adaptable, and committed to delivering exceptional service.
  

• Competitive salary with performance-based bonus opportunities
  
• Comprehensive health, dental, and vision insurance options
  
• Paid time off (PTO) and company-paid holidays
  
• Ongoing professional development and career advancement opportunities
  
• Opportunity to work alongside experienced physicians and clinical leaders in a collaborative, physician-led environment
  
• Stable, full-time, in-office leadership position with direct visibility to executive leadership
  
• Supportive, team-oriented culture focused on operational excellence and exceptional patient care
  
• Opportunity to make a meaningful impact in a rapidly growing, multi-state healthcare organization