Resident Advocate/Admissions Coordinator

Job Description

Job Description

Resident Advocate/Admissions Coordinator

Can You Answer “Yes” to the Following Questions? If so, Apply Today!

• Are you looking for a rewarding career and a stable company to call home?
• Are you a Customer Service champion?
• Do you have the ability to coordinate Resident Admissions requiring short-term care and long-term care needs with our management team?
• Are you an energetic individual who enjoys a fast-paced environment?

Why Choose MediLodge? No matter where you reside or consider relocating to, we are the largest provider of skilled nursing long-term care and short-term rehabilitation services with 50 centers located throughout Michigan.

Healthcare and Specialty Benefits:

• We offer our full-time employees a variety of medical coverage options through Anthem Blue Cross Blue Shield .
• Affordable Medical, Prescription Drug, Dental, and Vision insurance benefits through leading insurance providers to meet your healthcare needs and preferences for you and your family.
• If you are paid hourly and are employed with us for 60-days or more, you may be eligible for choosing up to two of the following: Reduced Health Insurance, Childcare Reimbursement, Transportation Reimbursement, or Non-Perishable Food Program
• We know your pet is family too! Three Pet Insurance options available to choose from.
• We provide an intercompany Employee Benefits Concierge to assist you in navigating and maximizing your benefits, should you have any questions.
• Flexible pay options ; get paid daily, weekly, or bi-weekly with pay advances through UKG Wallet
• Company paid vacation days with rollover option and sick time.
• Employee Assistance Program
• Flexibility in scheduling ; ask us what options are available.
• Excellent career advancement opportunities
• Tuition Reimbursement and Student Loan Repayment programs
• Company Paid Life Insurance
• 401K retirement program
• Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Unlimited Referral Bonuses and more!

Achieve your success with us! Apply Today!

Summary:
The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team.

Qualifications:

Education:

• Associate and/or bachelor’s degree in business/communications field preferred.
• Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.

Experience:

• One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

Job Functions:

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
• Maintains current database of existing and potential referral sources.
• Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Coordinates the development and implementation of customer relationship plans, serves as a chairperson for customer relationship team meetings, monitors budgets and tracks results.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Performs other tasks as assigned.

Knowledge/Skills/Abilities:

• Knowledge of, or ability to learn, reimbursement programs from payor sources.

• Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization.

• Skilled at making presentations/public speaking.

• Strong organizational skills.