Field Technical Specialist Opportunity in Philadelphia, PA

Field Technical SpecialistTalon Recruiting has partnered with a leading heavy-duty transit bus manufacturer. They are in search of a Field Technical Specialist to join their team in Philadelphia, PA.Position SummaryThe Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.What You Will Do:Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues.Review work instructions for technical or practical errors and carry out work instruction trials.Generate technical summary reports.Gather and disseminate data on field technical issues.Communicate information on product reliability to the Regional Product Support Manager (RPSM).Create PowerPoint presentations detailing technical issues.Ensure accurate completion of standard documents.Report customer complaints.*Travel will be required to Company production facilities as assigned.What You Need To Be Successful:Completion of a 2-year Technical College program or equivalent qualification.Over 5 years of hands-on experience in troubleshooting complex mechanical and electrical systems within the automotive industry.Experience with J1939 communication and troubleshooting.Familiarity with computer-based service tools, CAN logger, and analysis software.Possession of a valid driver's license is a requirement.Why Join The Team:Benefits Starting Day One of Employment!Health, dental, and vision coverageEmployee Assistance ProgramPaid holidaysPaid time offModern and clean work environmentCompetitive wagesOngoing training and development through a variety of initiatives