Customer Service Specialist

Position Overview: We are seeking a detail-oriented and customer-focused Vacation Planning Support Representative to assist clients with researching, coordinating, and organizing travel experiences. This fully remote role supports the vacation planning process from initial inquiry through confirmed reservations. This is an entry-level opportunity. No prior travel industry experience is required. Structured training and ongoing mentorship are provided. Key Responsibilities: Assist clients with researching destinations, resorts, cruises, and vacation packages Provide support during the reservation and confirmation process Communicate clearly with clients regarding travel details, timelines, and requirements Review booking information to ensure accuracy and completeness Maintain organized records of client preferences and itineraries Provide follow-up support before and after travel Qualifications: Strong written and verbal communication skills Comfortable using online systems and digital platforms Organized with strong attention to detail Self-motivated and able to manage responsibilities independently in a remote setting Customer service, hospitality, or administrative experience is beneficial but not required What We Provide: Structured onboarding and training program Access to travel booking platforms and supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This position is well suited for individuals exploring the travel industry for the first time, career changers seeking a flexible remote role, or professionals who enjoy helping others plan meaningful experiences. $50,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.