Legal Quality Assurance Analyst

Keller Postman LLC in Florida seeks a Quality Assurance Analyst to design and manage a complete QA program ensuring high-quality client service across case management teams. The role emphasizes monitoring calls, emails, and messages, with actionable feedback and strict adherence to firm procedures. The position is in-person, full-time, paid hourly with a potential year-end discretionary bonus and benefits. Candidates should be detail-oriented and capable of cross-team collaboration. #J-18808-Ljbffr