Representative, Customer Service

Title : Representative, Customer Service- Sales


Location: Portage, MI 49002 Hybrid


Contract | 1+ Years

Job Description


Position Summary

• The Sales Support Representative serves as the primary operational partner for assigned sales regions.
• This role supports sales representatives by managing orders, resolving issues, coordinating with internal teams, and ensuring a high level of customer service while maintaining accuracy and compliance.

Key Responsibilities:
• Process and support customer orders with accuracy and urgency.
• Serve as a primary point of contact for sales representatives and customers.
• Research and resolve order, pricing, delivery, and account-related issues.
• Coordinate with cross-functional teams including Operations, Contracts, Finance, Customer Service, Logistics, and Technical Support.
• Maintain accurate system records and follow established policies and procedures.
• Provide proactive communication and follow-up until requests are resolved.
• Identify opportunities to improve processes and enhance customer experience.


Qualifications:
• Bachelor's degree preferred.
• 2+ years of experience in customer service, sales support, account management, operations, or a related field preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office and the ability to learn new systems quickly.


Ideal Candidate

The ideal candidate is customer-focused, highly organized, and accountable. They are comfortable working in a high-volume environment, can adapt to changing priorities, communicate effectively with multiple stakeholders, and take ownership of issues through resolution. Success in this role requires attention to detail, strong follow-through, and a collaborative approach to problem-solving.


Top Skills We Are Targeting:
• Customer Service
• Order Management
• Attention to Detail
• Communication
• Problem Solving
• Time Management
• Adaptability
• Accountability
• Cross-Functional Collaboration
• Microsoft Office Suite
• SAP experience helpful
• Salesforce experience helpful
• JD Edwards experience helpful


Top must have:


1. Attention to detail and accuracy in work


2. Excellent sales partnership and communication skills (combo of oral and written communications)


3. Organization and time management skills


Autonomy in responsibilities (role has measurable metrics but how to meet metrics up to candidate)


4. Learning oriented, adaptable and team mindset


Nice to haves:


1. Experience working in multiple systems and directly with sales representatives


2. Order management experience - systems such as JDE, SAP experience, salesforce, Microsoft suite


3. Prior success in high volume transactional environment (not industry specific so banking and manufacturing experience work too)


4. Forward thinking on problem solving (proactive)