Quality Engineer Associate - Mechanicsburg, PA

M.C. Dean O&M Quality Engineer

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

Responsibilities

O&M Quality Engineer will support the implementation and management of the Quality Control (QC) and Quality Management Systems (QMS) for maintenance operations across multiple technical systems (HVAC, UMCS, SCADA, Electrical, Life Safety, and other ICS). Working under the guidance of senior quality staff, this role helps ensure service quality, process compliance, and continuous improvement.

• Assist in maintaining the Computerized Maintenance Management System (CMMS), ensuring accurate equipment records, workflows, and Service Level Agreements (SLAs).
• Support audits to ensure asset and location data match CMMS entries.
• Review technician service orders for completeness and accuracy.
• Help implement and monitor workmanship standards for preventive and corrective maintenance activities.
• Assist in maintaining current documentation (SOPs, methods of operation, process workflows).
• Help coordinate training records and certifications for maintenance personnel.
• Participate in storeroom inventory audits and support integrity of parts management.
• Track and report on basic performance metrics (e.g., response times, work order completion rates).
• Support root cause analysis and corrective action efforts under senior guidance.
• Facilitate communication between internal teams and external stakeholders on quality-related issues.
• Assist with the development and upkeep of site-specific quality plans.
• Help gather customer feedback through satisfaction surveys and support follow-up actions.
• Contribute to the development and maintenance of project QMS in compliance with ISO 9001 and CMMI standards.

Qualifications

• 0 + years of experience with a Bachelor's degree in engineering, industrial engineering, or related field.
• Strong organizational skills and attention to detail.
• Familiarity with CMMS tools (experience with Maximo, Infor, or similar a plus).
• Basic understanding of maintenance processes and quality standards (ISO 9001, CMMI).
• Effective written and verbal communication skills.
• Ability to work as part of a team in a dynamic O&M environment.

Aptitude

• Data Collection, Management and analysis
• Planning and organizational
• Written and verbal communication
• Decision-making
• Teamwork, Team building and collaboration
• Customer service orientation
• Sharp attention to detail
• Strong analytical and problem-solving skills
• Meticulous and diligent attributes
• Great team player with the ability to work with minimal supervision
• Ability to influence with no direct supervisory authority

We Offer An Excellent Benefits Package Including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.