Member Service Representative

Base Pay $14.5 / Hour Job Category PART TIME Employee Type Regular Part Time Manage Others No We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today! Member Service Representatives are responsible to: Promote and sell memberships and services Learn to give quality tours according to the goals and interests of our members Scan member cards and greet by name Build relationships and retain members Answer member questions in a prompt, professional, and friendly manner Attend paid trainings and meetings and learn new skills Work with a team to make a lasting difference in your community Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated. Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch Requirements: Provide positive outlook and experiences Friendly and team oriented Adaptable to changing situations Ability to manage multiple priorities Must be able to stand for long periods of time Professional customer service and communication skills Responsible for quality and accuracy Ability to learn new programs quickly Proficient with Microsoft Suite and web navigation Creative and innovative High school diploma or GED Bilingual helpful, but not required Requirements As a Member Services Representative , you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities. Your responsibilities will include: Give quality tours to potential new members Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.) Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed Giving quality tours tailored to the interests of prospective members Greeting members by name and scanning members in Building relationships and helping retain members Providing prompt, friendly, and professional service Multitasking in a fast-paced environment while managing front desk responsibilities Participating in paid trainings and team meetings Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies) Supporting your team to create a positive and engaging environment Schedule: Weekday Opening Shift: 4:45 AM – 9:00 AM Weekday Closing Shift: 5:00 PM – 8:00 PM Weekend Shifts: 12:00 PM – 5:00 PM on Saturdays and Sundays This position supports member engagement, check-ins, and front desk operations during our busiest times. Summary What We’re Looking For: A positive attitude and team spirit Strong communication and professional customer service skills Ability to multitask, prioritize, and stay organized Proactive approach to learning new information and using online/internal resources Comfortable with standing for extended periods Proficiency with Microsoft Office and basic web navigation Bilingual a plus, but not required High school diploma or GED required Additional Information EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers #J-18808-Ljbffr