Senior Field Services Representative

Northstrat is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis. As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations. This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems. Tasks include regularly scheduled maintenance activities, hands‑on troubleshooting of hardware and software issues, performing hardware replacements and installations, as well as aiding with next‑generation hardware deployments. Additional duties include administratively tracking FSR‑related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly. Key Responsibilities Collaborate with military customers to gain a full understanding of their operational needs and/or issues to be resolved. Effectively manage time to respond to service calls in a timely fashion. Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks. Perform small scale equipment moves, adds, or changes as needed. Troubleshoot and resolve technical issues as they occur. Provide basic system administration training to technical users. Remotely monitor health and status of deployed OCONUS systems. Support logistics operations and aid in asset management responsibilities. Escalate any hardware issues or system outages to leadership immediately. Assist with ticket management, and track all known hardware issues within Jira ticketing system. Perform preventative maintenance checks and services (PMCS). Conduct hardware replacements and/or upgrades. Monitor and maintain system hardware and software. Troubleshoot any technical problems or issues to determine possible solutions. Conduct and/or assist local unit with site surveys (for future system installation). Conduct refresher training for operators when necessary. Support customer operations and system administrator personnel. Qualifications A US government top‑secret clearance is required. Ability to troubleshoot complex hardware and network issues. Experience maintaining hardware systems, SATCOM terminal, including cable repair. Windows OS and Linux System Administration expertise. Must have a CompTIA Security+ certification. Physically able to travel and conduct the physical actions necessary to include lifting, racking and stacking equipment. Must have U.S. Passport with at least one year until expiration. Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors. Desired Skills / Experience Prior Military or DoD experience. Previous experience as a Field Support Representative. Experience maintaining servers, network and/or communication, SATCOM terminal equipment. SIGINT background. College Degree or applicable technical certifications. Program Mission focused approach to representing the USSF Program. Pay Range There are a host of factors that can influence final salary including geographic location, Federal Government contract labor categories and contract wage rates, prior work experience, specific skills and competencies, education, and certifications. We also offer competitive compensation, benefits, and professional development opportunities. Please refer to our Benefits section for additional details. Flex Time Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month. Individual Benefits Account (IBA) The Individual Benefit Account (IBA) gives full‑time employees a flexible, choice‑based benefits package that can be used for medical expenses, prescription drug expenses, cash disbursement, and more. IBA benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate. Profit Sharing Plan (PSP) The PSP is a qualified retirement plan that Northstrat funds quarterly on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation. Stock Options Northstrat is an employee‑owned company. All new employees are offered stock options, with additional options available based on individual performance goals. Lifelong Learning Employees can use IBA funds for reimbursement of work‑related education expenses, and the company sponsors periodic training events to support continuous growth. Northstrat is an Equal Opportunity Employer We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status or other legally protected status. #J-18808-Ljbffr