Receptionist

Job Description

Job Description

Purpose:

Apple Farm Service, Inc. is looking for an energetic Receptionist at the Covington location to provide an overall exceptional customer experience. As our receptionist, you will be the face and voice of this location. You will have the first opportunity to give our customers an excellent experience and ensure their needs are met, which makes you crucial to our team’s success. When you are not assisting customers, you will perform various duties to support other departments. As a receptionist, you would be the first point of contact for the company and you will provide administrative support across the organization. If you're the kind of person who strives to do great work, thrives while working in a team, and is someone who is friendly, professional, and genuine, this is the position for you.

What you'll do:

Greeting, welcoming, directing, and announcing guests and/or customers appropriately whether in person or telephone

Operate multi-line telephone system being first to answer incoming calls, greet and assist customers, and complete a variety of administrative duties.

Answer, and forward any incoming phone calls while providing basic information when needed

Occasionally obtain appropriate credit and/or payment for retail purchases

Perform other clerical receptionist and miscellaneous administrative duties as assigned

Primary Responsibilities:

Promotes Apple Farm Service, Inc. in a professional, honest manner (to include personal appearance and dress).

Greet customers and visitors; assist customers as needed

Assist, direct, and guide customers to appropriate departments

Answer incoming telephone calls in a timely manner; determine purpose of call and forward call to appropriate person or department Sales, Parts, Service (as needed) Accounts Receivable/Payable (phone payments with CC, invoice copy requests or other accounting questions) Human Resources (Insurance brokers, Employment Verifications, Payroll Companies)

Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable

Provide callers with address, directions, store hours, and other basic information as requested

As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions

Provide information to staff and/or clients about special activities

Maintain the reception in a tidy and presentable manner

Provide additional support to the accounting department as needed.

Complete catch-up filing to ensure records are current, accurate, and properly organized.

Perform other duties as assigned

Adheres to all company policies and procedures

 

What it Takes

To thrive in this role, you must have a winning attitude, a customer service mindset, and enjoy working in a team environment.

High integrity, loyal, team player, organized and highly motivated

Excellent oral and written communication skills

Multi-tasking effectively is a must as well as the ability to organize and work under pressure

Computer skills /Knowledge of computers and basic programs

Time management skills

Ability to create and maintain good relationships with both internal and external customers.

Collaborate with team members and supervisors to meet department objectives

Handle confidential information with discretion and professionalism

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone

Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)

Hearing ability sufficient to communicate with others in person or over the phone

Ability to reach, stoop, kneel, and bend as needed

 

Experience, Education, Skills and Knowledge:

Valid driver’s license

One year of retail, customer service, or administrative experience preferred

Excellent verbal communication skills

Good organizational skills

Basic business administration and accounting knowledge helpful

Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions

Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.

Ability to speak effectively in one or more group settings

 

Pay:
-Pay based on experience and work ethic.
-Time and a half paid for any hours worked over 40 hr/wk.
-Raises offered based on performance and time spent within the company

***Please note that any estimated salaries listed on external job sites may be inaccurate and are not provided by Apple Farm Service.***

Benefits (available after 90 days):
• Medical, Dental, Vision, and Life insurance
• HSA with Free Contributions
• Paid time off/Paid Holidays
• Matching 401k program
• Uniform Services
• Tuition and Training Reimbursements available
• Co-op program for Young Technicians

Company Culture
• Family-owned business with direct communication from the owner
• Customer focused business, partnering with each customer on their behalf
• Belief in hard work ethic and teamwork to assist each customer
• Understanding on flexible schedules on family events and emergencies
• Belief in customer satisfaction over efficiencies or gross profit

About Apple Farm Service:
Apple Farm Service is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists, with five locations in West Central Ohio and Indiana.