Director of Product - Contact Center & CX Platforms
Affinity Search Partners
A global industry leader is seeking a Director of Product Management to own the strategy and delivery of its worldwide contact center technology ecosystem. You'll modernize a complex, multi-region platform stack, scale AI-driven automation, and build a high-performing, pod-based product organization.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
What You'll Do
- Define and execute the global product strategy and roadmap for contact center and CX technology, aligned to business outcomes
- Stand up and lead cross-functional product pods spanning product, CX/service design, engineering, QA, architecture, analytics, and delivery
- Own the platform portfolio: Amazon Connect, CRM, CDP, knowledge management, agent workspace, omnichannel communications, and mainframe/legacy integrations
- Drive adoption of conversational AI, virtual agents, intelligent routing, agent assist, and predictive personalization
- Translate Voice of Customer and operational data into prioritized investments that improve both customer and agent experience
- Standardize product management practices, governance, and delivery frameworks globally
What You Bring
- 10+ years in product management with leadership responsibility
- Deep, hands-on experience with contact center platforms (Amazon Connect strongly preferred), CRM, and CDP
- A track record of deploying AI in contact center environments at scale, with measurable results
- Experience building agile pod/squad operating models and leading global, matrixed transformations xhyhwjd
- Strong executive communication, stakeholder management, and data-driven decision-making
- Bachelor's degree in Business, Technology, or Engineering (MBA preferred)
Why This Role
You'll have a global remit, direct influence on the customer experience for millions of customers, and the mandate to build a modern product organization from the ground up. The package includes a competitive base plus bonus and RSUs, full benefits, and a 401(k) with company match.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director of Product - Contact Center & CX Platforms in Short Hills, NJ vacancy
$160k - $235k
...people, businesses, and communities forward. The Director, Product Management - Customer Experience (CX) & Contact Center Technology (Global) will lead the strategy,... ...Own and drive strategy and execution across key platforms, including: CRM systems Customer Data Platform...PlatformLocal area- Job DescriptionSenior Director, Portfolio Product MarketingOverviewADP is hiring a Senior Director, Portfolio Product Marketing.ADP has an unmatched... ...or business units to create integrated portfolio, platform, or solution narratives.Deep experience partnering with enterprise...Platform
ADP - Automatic Data Processing
Roseland, NJ3 days ago $155k - $175k
...and logistics. About The Role As Global Product Manager, Pharma, you will shape and... ...Landside Transportation, Customs, Air, digital platforms, and qualified partners. Partner with... ...a position, or to perform a job, please contact us by emailing accommodationrequests@...PlatformFull time- ...India. Due to our continued growth, we are hiring for a Director of Product Management to join MDLinx , an M3 company. About the Business... ..., not as a process manager. ~ Familiarity with analytics platforms (Google Analytics, Snowflake, Tableau, Hotjar, or similar)....PlatformFull timeTemporary workRemote workFlexible hoursShift work
M3USA
Newark, NJ18 days ago $174.88k - $233.17k
...ready connectivity, join us today. The Role The Senior Director of Product Management, Outbound translates Lumen’s product strategy... ...for a portfolio of network, cloud connectivity, and digital platform services, ensuring products are clearly positioned, launch-ready...PlatformFull timeTemporary workRemote workLumen
Newark, NJ3 days ago- ...Technologies, Inc. in East Hanover, NJ is seeking an Associate Director, CRM Product Owner to lead CRM capability delivery within the US CRM... ...members, and ensure governance and compliance across Salesforce and Veeva platforms. #J-18808-Ljbffr Spectraforce Technologies, Inc.Platform
- ...Technical Product Owner Location – Remote Client – Healthfirst Authorization – Any Visa is fine, H1B (ours)... ...focused on enhancing digital security across multiple platforms including mobile, portal, and call centers. You'll play a crucial role in bridging the gap between...PlatformH1bRemote work
RIT Solutions
Millburn, NJ2 days ago $185.5k - $344.5k
...Relationship Management (CRM) Product Management, the Director, CRM Product Owner leads... ...(e.g. Customer Engagement, Platform, Medical, etc) ensuring alignment... ...of your request and your contact information. Please include... ...Customer Experience (CX) Customer Insights Data...PlatformLocal areaRemote workU014 (FCRS = US014) Novartis Pharmaceuticals Corporation
East Hanover, NJ4 days ago$139k - $190k
...analytics and Liquid Data platform help clients measure... ...; helps others stay productive during tough times.... ...present recommendations to director and VP-level client... ...ownership of our choices. Center on the Client:... ...employer will not be contacted without your permission...PlatformWork at officeLocal areaFlexible hoursShift work2 days per weekCircana
Summit, NJ3 days ago- ...Barclays in Whippany, NJ seeks a Senior Product Owner to shape customer engagement through MarTech across the Adobe Experience Cloud and related platforms. You will translate business needs into clear user stories for Agile teams and collaborate with senior stakeholders...Platform
- ...Novartis Group of Companies seeks a Director, Business Excellence Lead, CML to drive strategic planning and execution across functions... ...initiatives to improve patient impact. The candidate will integrate product and portfolio strategies, prepare performance reviews, and...
$62 per hour
...Hiring: Associate Director, CRM Product Owner (Hybrid – East Hanover, NJ) Are you an experienced Product Owner with deep expertise in enterprise CRM, Salesforce/Veeva platforms, and pharmaceutical commercial operations? We are looking for an Associate Director, CRM...PlatformFull timeContract workRemote workMonday to FridayRandstad USA
East Hanover, NJ3 days ago$180k - $200k
...Educational AssistanceRobust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)Position OverviewThe Director of Product Management will be responsible for leading a team of product managers and driving the strategy, execution, and success of...Full timeOUTFRONT Media
Fairfield, Essex County, NJ7 days ago$165k - $242k
...pioneers, CoreWeave delivers a platform of technology, tools, and... ...on CoreWeave. As the Senior Product Manager for Storage at CoreWeave... ...each day in our office and data center locationsA casual work... ...accommodation is needed, please contact: ****@*****.***...PlatformPermanent employmentFull timeTemporary workCasual workWork at officeWorldwideFlexible hoursCoreWeave
Livingston, NJ5 days ago- Job DescriptionADP is Hiring a Senior Lead Product Manager - FraudJob SummaryThe Fraud Product Manager supports the development, execution... ..., optimization, and expansion of the Fraud Prevention Platform (FPP), including Feedzai and the supporting fraud technology ecosystem...Platform
ADP - Automatic Data Processing
Roseland, NJ3 days ago $225k - $300k
...continue to revolutionize healthcare accessibility! Senior Product Manager, Clinical Platform Location: Summit, NJ / 4 days in office Team:... ...interview process, to perform essential job functions. Contact us at ****@*****.*** to request accommodation...PlatformTemporary workWork at officeImmediate startFlexible hoursRemedy
Summit, NJ1 day ago- CoreWeave, the AI hyperscaler, is seeking a Staff Product Manager to own infrastructure-native products at the intersection of Weights & Biases tooling and CoreWeave’s platform. You will collaborate with frontier model builders to define needs, guide launches, and drive...Platform
$171.5k - $307.5k
...commercial strategies, digital products and innovation, marketing,... ...grow and deliver Deloitte’s Contact Center and Customer Service transformation... ...Amazon Connect, and related CX technologies.Lead pursuit... ...API Gateway.Experience with AI platforms such as Agentforce, Google...PlatformWork experience placementLocal areaDeloitte
Morristown, NJ5 days ago$86.7k - $170.9k
Position Summary Help shape products that support Deloitte’s Human... ...for an assigned product, platform, or client workstream within... ...the delivery team’s primary contact for requirements... ...inquiries to the Global Call Center (GCC) at ****@*****.***...PlatformLocal areaVisa sponsorshipDeloitte
Morristown, NJ5 days ago$110.7k - $218.3k
Position Summary Help shape and deliver products that advance Deloitte’s Human Capital... ...for an assigned HC Forward product, platform, or workstream. You will translate product... ...your inquiries to the Global Call Center (GCC) at ****@*****.***....PlatformLocal areaVisa sponsorshipDeloitte
Morristown, NJ5 days ago$93k - $116.5k
...We're hiring for a Product Manager at Kiswe. This is your chance to work with and help lead a company that is defining the future of... ...in the development of the roadmap for monetization and payment platforms, inclusive of billing and subscription management Manage the...PlatformWork experience placementWork at officeRemote workWork visaFlexible hoursKiswe
Summit, NJ3 days ago- HireLifeScience seeks a Product Manager for Agentforce to own the enterprise capability roadmap and backlog for governed AI agents leveraging Data 360 as a trusted context layer. You will manage intake, define reusable patterns, coordinate Data Cloud dependencies, and partner...Platform
- Kiswe is seeking a senior product leader to own the roadmap for business intelligence features and monetization, guiding the lifecycle from discovery to launch and iteration. You will partner with engineering, design, operations, data, AI, and revenue to deliver impactful...Platform
$75 - $100 per hour
...organization sits within Strategy, Platforms & Transformation (SPT) - AI & Platform Products and plays a crucial role in... ...success in this role. Reporting to Director, PO Audience Activation &... ...enterprise AI governance, the DDIT Center of Excellence, and architects to...PlatformHourly payContract workWork at officeWorldwide$139k - $204k
...pioneers, CoreWeave delivers a platform of technology, tools, and... ...the intersection of Finance, Product, and Engineering, collaborating... ...GL, AP/AR, Fixed Assets, Cost Centers, Consolidations, or related... ...accommodation is needed, please contact: ****@*****.***...PlatformPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hoursCoreWeave
Livingston, NJ5 days ago$153k - $204k
...pioneers, CoreWeave delivers a platform of technology, tools, and... ...traditional audit-support role. As the Product Manager, IT SOX Compliance,... ...day in our office and data center locationsA casual work... ...accommodation is needed, please contact: ****@*****.***...PlatformPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hoursCoreWeave
Livingston, NJ7 days ago- ...is an unpaid position. JerseySTEM is seeking skilled Agile Product Owners to help implement and execute transformational... ...around the Applicant Tracking System (iCIMS) and the Onboarding platform (Enboarder), the Product own will shepherd the evolution of our...Platform
JerseySTEM
Florham Park, NJ1 day ago - Job DescriptionADP is hiring a Senior Technical Product Manager.ADP is building a next-generation AI-native HCM platform for small businesses. We are rethinking what... ...ground up with Generative AI technology at the center.We are looking for a Senior Product Manager who...PlatformFull timeDay shift
ADP - Automatic Data Processing
Roseland, NJ7 days ago $225k - $300k
...Remedy is seeking a Senior Product Manager to shape and scale its telehealth and clinical platform across multiple brands. You will own the product strategy, work closely with engineering, clinical, and operations leaders, and drive end-to-end delivery from discovery through...PlatformWork at officeFlexible hours- ...the roadmap for business intelligence features, inclusive of purchase flows, retention flows, and product insights Develop the roadmap for monetization and payment platforms, inclusive of billing and subscription management Manage the product lifecycle through market...PlatformWork experience placement
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Product - Contact Center & CX Platforms. Be the first to apply!
